Kathy Poag
Cottonwood
Summary
Dynamic Sales Manager with expertise in developing sales strategies and maintaining strong customer relationships. Proven track record in operational oversight and team leadership, driving significant increases in market presence and customer engagement.
Overview
23
23
years of professional experience
Work History
Sales Manager
Art Institute Glitter, Inc.
Cottonwood
05.2020 - Current
- Developed sales strategies to increase market presence and customer engagement.
- Assisted in training new sales staff on product knowledge and company policies.
- Maintained customer relationships through regular follow-ups and support.
- Supported inventory management by monitoring stock levels and product availability.
- Managed daily operations of sales department, including supervision of staff members.
- Performed sales consultations and educated clients on products and services.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Human Resources.
- Accounts Receivable/Accounts Payable.
- Payroll
- Proficient in Microsoft Word and QuickBooks.
- Maintained the company Webpage and Social Media
Night Auditor
Los Abrigados Resort and Spa
Sedona
07.2012 - 10.2013
- Managed nightly financial transactions and ensured accuracy in all guest accounts.
- Conducted thorough audits of daily revenue and expense reports for hotel operations.
- Assisted guests with check-in and check-out processes during late hours.
- Oversaw the security of hotel premises and monitored access during night shifts.
- Coordinated communication between night staff to maintain operational efficiency.
- Resolved guest inquiries and complaints promptly to ensure satisfaction overnight.
- Generated comprehensive nightly reports for management review on performance metrics.
- Trained new staff on night auditing procedures and customer service expectations.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Resolved customer issues quickly while maintaining a high level of professionalism.
- Received payments from customers via cash or credit cards.
Site Coordinator Phlebotomy Tech
LabCorp
Sedona
03.2008 - 11.2009
- Coordinated site operations to ensure compliance with LabCorp standards.
- Managed scheduling and logistics for specimen collection and processing.
- Supervised staff training on safety protocols and operational procedures.
- Implemented quality control measures to maintain accuracy in testing workflows.
- Oversaw inventory management and procurement of necessary supplies.
- Conducted regular site inspections to identify areas for process improvement.
- Managed event staff scheduling and coordination to ensure continuous coverage.
- Collected blood samples from patients using established protocols and techniques.
- Ensured patient comfort and safety during blood draw procedures.
- Maintained accurate records of patient information and sample collection details.
- Verified patient information prior to specimen collection.
- Adhered to HIPAA guidelines regarding patient privacy.
- Collected specimens for drug screens, paternity tests and alcohol tests.
Medical Assistant
Ravi Gill MD
Louisville
06.2002 - 05.2006
- Assisted in patient intake by collecting personal and medical information.
- Prepared examination rooms by cleaning and stocking necessary supplies.
- Scheduled patient appointments.
- Supported physicians during examinations by providing necessary tools and instruments.
- Managed patient records by entering data into the practice management software.
- Informed patients of procedures and answered basic questions about care.
- Maintained compliance with safety and sanitation protocols in the office.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription, and data entry.
- Collected samples from patients for laboratory testing purposes.
- Organized charts, documents and supplies to maintain team productivity.
- Registered new patients into practice management software program accurately entering demographic information.
- Contacted pharmacies to submit and refill patients' prescriptions.
Education
Medical Assisting -
Cabrillo School of Nursing
San Diego, CA03-1984
High School Diploma -
King High School
Corpus Christi, TX05-1970
Skills
- Sales strategy
- Customer relationship management
- Financial reporting
- Team leadership
- Operational oversight
- Problem solving
- Vendor relationship management
- Sales reporting
- Staff management
- Excellent communication skills
- Clinical skills
- Patient care
- Data entry
- Prescription refills
- HIPAA compliance
- Patient flow management
- Phlebotomy
- Check-in coordination
- Medical terminology
- Drug Screening
- Medical records management
References
References available upon request.
Timeline
Sales Manager
Art Institute Glitter, Inc.
05.2020 - Current
Night Auditor
Los Abrigados Resort and Spa
07.2012 - 10.2013
Site Coordinator Phlebotomy Tech
LabCorp
03.2008 - 11.2009
Medical Assistant
Ravi Gill MD
06.2002 - 05.2006
Medical Assisting -
Cabrillo School of Nursing
High School Diploma -
King High School
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