Kathy Van Natta
Gilbert
Summary
Astute Fraud Recovery Specialist known for high productivity and efficient task completion. Specialize in fraud analysis, claims investigation, and customer liaison. Excel in critical thinking, problem-solving, and communication, ensuring successful recovery efforts and client satisfaction. Commitment to maintaining integrity and confidentiality in all operations is paramount.
Overview
19
19
years of professional experience
Work History
Fraud Recovery Specialist
Chase Card Services
Tempe
10.2005 - 02.2025
- Conducted investigations into customer-reported issues to identify and resolve concerns.
- Managed customer inquiries and requests to enhance overall satisfaction.
- Streamlined processes using various software tools to optimize operational performance.
- Collaborated with colleagues by providing support and guidance for team efficiency.
- Pursued continuing education and advanced training to maintain industry knowledge.
- Filed pre-arbitration documents and managed arbitration cases effectively.
- Specialized in Merchant Services, ensuring compliance with regulatory standards.
- Prepared Suspicious Activity Reports (SAR) as part of risk management procedures.
Education
Some College (No Degree) - Legal Segretary
ECC Elgin Communinity College
Elgin, ILSkills
- Fraud investigation and case management
- Risk assessment and regulatory compliance
- Suspicious activity reporting
- Customer service
Accomplishments
- Top Performer Awards and certificates
References
References available upon request.
Timeline
Fraud Recovery Specialist
Chase Card Services
10.2005 - 02.2025
Some College (No Degree) - Legal Segretary
ECC Elgin Communinity College
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