Katia Armstrong
Tolleson
Summary
Detail-oriented coordinator known for enhancing patient care through effective communication and compliance management. Expertise in developing policies that standardize operations, ensuring quality assurance, and supporting interdisciplinary teams in delivering exceptional healthcare.
Overview
11
11
years of professional experience
Work History
Intake Coordinator
St. Paul Hospice and Home Health Care AZ.
Phoenix
04.2020 - 11.2025
- Coordinated the intake process for new patients, including scheduling initial assessments and providing necessary paperwork.
- Coordinated patient intake processes for hospice and home health services, ensuring smooth transitions and comprehensive initial evaluations.
- Assisted in developing patient care plans with interdisciplinary teams.
- Collaborated with multidisciplinary team members to ensure quality care is provided to all patients.
- Assisted in developing and implementing policies and procedures for intake processes, improving compliance and standardizing operations.
- Developed individualized service plans for patients, aligning care with their unique needs and goals to enhance patient satisfaction.
- Participated in weekly case conferences with clinical staff regarding treatment planning and goal setting.
Administrator
Family First Hospice Care
Peoria
05.2018 - 04.2020
- Organized office operations to enhance efficiency and workflow management.
- Managed patient records and maintained confidentiality in compliance with regulations.
- Communicated with patients and families regarding care services and support options.
- Assisted with billing processes and insurance claims submission.
- Created training materials to facilitate onboarding for new administrative staff.
- Supported interdisciplinary team meetings by preparing agendas and taking minutes.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Developed forms and templates to streamline workflow processes within the organization.
- Developed spreadsheets to track project progress, budgets and other related data.
- Compiled project progress reports for management review to support decision-making.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
- Conducted performance evaluations and recommended training programs for staff development.
- Ensured compliance with health and safety regulations within the office environment.
Administrator
Rio Salado Behavioral Health
Phoenix
06.2014 - 03.2020
- Created onboarding training materials to streamline new administrative staff integration.
- Coordinated care plans with multidisciplinary teams for patient treatment.
- Enhanced communication between patients and healthcare providers to improve care coordination.
- Conducted assessments to identify patient needs and preferences.
- Implemented strategies to enhance patient engagement in their care plans.
- Coordinated community outreach programs to raise mental health awareness.
- Developed and implemented behavioral health programs to meet the needs of patients.
Education
Bachelor of Arts - Social Work
Arizona State University
Tempe, AZ05-2016
Medical And Legal Spanish Interpreter
Certified Medical And Legal Interpreter
Skills
- Patient intake coordination
- Patient assessment
- Care plan development
- Compliance management
- Electronic medical records
- Policy implementation
- Quality assurance
- Documentation and control
- Project coordination
- Healthcare communication
- Multitasking Abilities
- Effective communication
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Intake Coordinator
St. Paul Hospice and Home Health Care AZ.
04.2020 - 11.2025
Administrator
Family First Hospice Care
05.2018 - 04.2020
Administrator
Rio Salado Behavioral Health
06.2014 - 03.2020
Bachelor of Arts - Social Work
Arizona State University
Medical And Legal Spanish Interpreter
Certified Medical And Legal Interpreter