Katie Abernathy
Phoenix
Summary
Dynamic Sr. Special Investigator at Farmers Insurance Company with expertise in social media investigations and intelligence gathering. Proven track record in mentoring teams and expediting case closures. Skilled in report preparation and time management, ensuring compliance and identifying fraud effectively. Committed to enhancing investigative outcomes through collaboration and innovative strategies.
Overview
8
8
years of professional experience
Work History
Sr. Special Investigator- Social Media
Farmers Insurance Company
02.2021 - Current
- Conducted thorough investigations into claims to identify fraud and ensure compliance with company policies.
- Conducted and reviewed background reports on every claim, investigated each subject on all social media platforms thoroughly, and created accurate reports with social media findings in a timely manner.
- Reviewed and analyzed complex insurance claims, identifying inconsistencies and potential fraudulent activities.
- Mentored junior investigators, sharing best practices to elevate team performance and investigative outcomes.
- Expedited case closures by effectively prioritizing tasks based on urgency and importance.
- Documented findings and prepared detailed reports.
Med/PIP Claims Adjuster
Farmers Insurance Company
01.2018 - 02.2021
- Evaluated and processed insurance claims to ensure compliance with company policies and regulations.
- Collaborated with policyholders to gather necessary documentation for claim resolution.
- Mentored junior adjusters on best practices in claims assessment and customer communication.
- Examined claims forms and other records to determine insurance coverage.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
Education
Bachelor of Science - Psychology
Northern Arizona University
Flagstaff, AZ12-2017
Skills
- Background checks
- Intelligence gathering
- Technology-savvy
- Report preparation
- Teamwork and collaboration
- Time management
- Social Media Investigations
Timeline
Sr. Special Investigator- Social Media
Farmers Insurance Company
02.2021 - Current
Med/PIP Claims Adjuster
Farmers Insurance Company
01.2018 - 02.2021
Bachelor of Science - Psychology
Northern Arizona University