Katie Brown
Goodyear
Summary
Highly organized and proactive Office Administrator with years of experience providing comprehensive administrative support in fast-paced office environments. Adept at managing day-to-day operations, coordinating schedules, maintaining accurate records, and serving as a key point of contact between departments and external business associates. Known for improving workflow efficiency, implementing streamlined processes, and supporting leadership with a high level of professionalism and discretion. Skilled in Microsoft Office Suite and various office management software. Committed to fostering a well-organized, and productive office environment. Through attention to detail, initiative, and strong communication skills.
Overview
7
7
years of professional experience
Work History
Office Support Staff Member
HonorHealth Hospital
Phoenix
05.2024 - 02.2025
- Operated multi-line telephone system to answer incoming calls, determine purpose of callers, and forward calls to appropriate personnel or department.
- Performed daily administrative tasks such as filing paperwork and creating reports.
- Handled inquiries from internal departments and external departments.
- Maintained confidentiality of patient records in accordance with HIPAA regulations.
- Completed documentation for all calls and service lines supported, alerting and activating resources for emergency codes, security issues, including staff and patient needs.
- Monitored surveillance cameras, child abduction, radio traffic, monitoring software for facilities, panic alarms, etc.
- Helped maintain department resources, service books, downtime resources, and flip charts.
- Responsible for after-hours calls from other service lines, or call centers.
Property Adjuster
USAA
Phoenix
01.2022 - 01.2023
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Reviewed documents submitted by claimants for accuracy and completeness before processing payment requests.
- Determine the value of personal property, such as jewelry and other personal items, that have been destroyed or stolen.
- Calculated estimates of repair costs based on inspections, photographs, and other sources of information.
- Adhered to ethical principles while representing the interests of the insurer during negotiations.
- Analyzed information gathered by investigations and reported findings and recommendations.
Surveillance Technician
United State Air Force
Surprise
10.2017 - 07.2022
- Implemented proactive measures designed to detect potential threats before they become a problem.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Attended training sessions on new technologies used in the field of interpreting.
- Developed cultural competency skills through ongoing education in cross-cultural communication techniques
- Developed training materials for new users on operating systems and applications.
Education
Certificate - Laser Technician
Penrose Academy
Scottsdale, AZ08-2024
License - Esthetician
Penrose Academy
Scottsdale, AZ05-2024
High School Diploma -
Rainbow Academy Charter School
Fallbrook, CA06-2013
Certificate - Medical Office Administrative Program
Concorde Career College
OnlineSkills
- Office administration
- Customer service
- Supervising staff
- Microsoft Word
- Invoice processing
- Document management
- Data entry
- Digital archiving
- Clerical support
- Problem solving
- Data analysis
- Multi-task management
- Administrative support
- Professional communication
- Filing and data archiving
- Vendor management
Timeline
Office Support Staff Member
HonorHealth Hospital
05.2024 - 02.2025
Property Adjuster
USAA
01.2022 - 01.2023
Surveillance Technician
United State Air Force
10.2017 - 07.2022
Certificate - Laser Technician
Penrose Academy
License - Esthetician
Penrose Academy
High School Diploma -
Rainbow Academy Charter School
Certificate - Medical Office Administrative Program
Concorde Career College
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