Katie Campbell
Chandler
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Organized, committed and a determined broker with 9 months of working alongside freight operations management to succeed in freight distribution. Building relations with providers and drivers to ensure production and delivery are accomplished and accurate.
Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Farmers Insurance Group
Phoenix, AZ
05.2025 - Current
- Resolved customer inquiries efficiently, providing accurate information regarding services and products.
- Processed service orders and managed scheduling to optimize workflow and customer satisfaction.
- Implemented feedback mechanisms to gather insights on service improvements from customers and staff alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Freight Broker
DSV
Phoenix, AZ
06.2024 - 04.2025
- Facilitate freight brokerage for multiple companies, generating profit through internal and external sales
- ensuring dedicated and well-rounded individuals handle and secure freight due to high value and accessibility when brokering.
- Streamlined process for securing load coverage under tight timelines, ensuring compliance with established SOPs
- Managed freight logistics, optimizing routing and scheduling for timely deliveries.
- Negotiated rates with carriers, ensuring competitive pricing and cost efficiency.
Warehouse Clerk
Sysco
Tolleson, AZ
02.2023 - 06.2025
- utilizing Microsoft Word and Excel on a daily basis.
- Construct load maps following route generation for loaders on dock utilizing synthetic software.
- ensuring correctness of special orders and weights for variation report and confirming items are selected and arranged on correct pallet
- prepare reports essential for night workload (special instructions, special orders, item handstack report).
- Finalize routes post-loading and verify timely dispatch of routes.
- research product unavailable through short chaser (warehouse depleted)
- Build customer orders from stock and place orders on pallets in the proper sequence. Attach labels on product
- report any damage to merchandise, equipment, or facilities to supervisor.
- Use basic communication skills to understand work systems, instructions, etc
Server
Old Spaghetti Factory
Phoenix, AZ
12.2022 - 02.2023
- Helping guests with their order
- Anticipate and accommodate guest needs
- Complete running and closing side work
Warehouse Order Selector
SYSCO Food Services
Avondale, AZ
09.2022 - 12.2022
- Selected and organized products for efficient order fulfillment.
- Operated pallet jacks to transport goods safely.
- Conducted quality inspections on outgoing shipments.
- Implemented safety protocols to ensure compliance with regulations.
- Exceeded daily performance metrics by consistently meeting or surpassing established picking goals and standards.
- Wrapped pallets in shrink wrap prior to loading.
Warehouse lead
Shamrock Foods Company
Phoenix, AZ
06.2021 - 09.2022
- Reading production labels, customer order, work order, shipping order or requisition to determine items to be moved, gathered, repacked, disposed, or distributed.
- Sorting and placing items on carts, pallets, shelves, racks, bins or boxes according to desired sequence
- Ensuring materials are properly labeled
- Performing other duties as assigned to meet business needs
- Loading trailers and , operating pallet jacks, single and double jacks
- Forklift operator
- Communication with management about daily tasks and future task
Customer Service Representative
Safelite
Chandler, AZ
10.2020 - 05.2021
- Professionally answers a variety of inbound calls from customers, policyholders, insurance agents, or autoglass shops using scripted prompts.
- Accurately enters claim data into our production systems while on a live phone calls and, guiding customers through the process of filing a glass claims.
- Verifies customer insurance coverage and deductible amounts and communicates the information to the customer.
- Assists customers with scheduling repair, replacement, and/or recalibration services at a Safelite locations.
- Provides solutions to resolve customer complaints and concerns over the course of the call while presenting the most accurate product and service information.
Education
High school diploma -
Betty Fairfax High School
Laveen, AZ05.2020
Skills
- Forklift
- RF Scanner
- Heavy Lifting
- Organizational skills
- Warehouse Experience
- Sales
- Accountability
- Pallet Jack
- Communication skills
- Microsoft Word
- Cold calling
- Dispatching software
- Customer service
- Microsoft Excel
- Logistics
- Customer engagement
- Load planning
Timeline
Customer Service Representative
Farmers Insurance Group
05.2025 - Current
Freight Broker
DSV
06.2024 - 04.2025
Warehouse Clerk
Sysco
02.2023 - 06.2025
Server
Old Spaghetti Factory
12.2022 - 02.2023
Warehouse Order Selector
SYSCO Food Services
09.2022 - 12.2022
Warehouse lead
Shamrock Foods Company
06.2021 - 09.2022
Customer Service Representative
Safelite
10.2020 - 05.2021
High school diploma -
Betty Fairfax High School