Katie Escobar
Phoenix
Summary
Dedicated Customer Service Representative with a proven ability to enhance guest experiences through effective communication and problem resolution. Committed to fostering team collaboration and ensuring customer satisfaction.
Overview
7
7
years of professional experience
Work History
Employment Specialist
Express Employment
Phoenix
04.2026 - Current
- Guided candidates in interview preparation and job search strategies to enhance their job readiness.
- Maintained detailed records of candidate interactions and placements to track progress and outcomes.
- Collaborated with employers to understand hiring needs and requirements.
- Conducted initial screenings to evaluate candidate qualifications, ensuring alignment with employer needs.
Customer Service Representative
Enterprise Rent-A-Car
Phoenix
11.2022 - 04.2026
- Handled customer inquiries via phone and email, ensuring timely and accurate responses.
- Provided information on rental policies and procedures to clients.
- Resolved customer complaints and conflicts with professionalism.
- Addressed customer inquiries, delivering precise information on products and services.
- Enhanced customer satisfaction by resolving issues with knowledgeable and friendly service.
Senior Supervisor
Six Flags Hurricane Harbor
Phoenix
04.2019 - 06.2023
- Supervised daily operations, achieving high guest satisfaction and maintaining safety standards.
- Resolved guest complaints promptly, improving overall visitor experience.
- Collaborated with management on operational strategies to streamline processes.
- Developed monthly reports to track progress towards project goals.
Education
Associate of Arts - Cyber Security
Maricopa Community Colleges, Scottsdale Community College
Scottsdale, AZ12-2025
Skills
- Data analysis
- Problem resolution
- Customer service
- Team collaboration
- Communication skills
Languages
Spanish
Professional
English
Native/ Bilingual
Timeline
Employment Specialist
Express Employment
04.2026 - Current
Customer Service Representative
Enterprise Rent-A-Car
11.2022 - 04.2026
Senior Supervisor
Six Flags Hurricane Harbor
04.2019 - 06.2023
Associate of Arts - Cyber Security
Maricopa Community Colleges, Scottsdale Community College