Katie Escobar
Phoenix
Summary
Results-driven operations and leadership professional with over four years of supervisory experience in a high-volume entertainment and hospitality environment. Proven ability to lead large teams, manage daily operations, control labor costs, and support organizational goals through data-driven decision-making. Experienced in recruiting, hiring, employee scheduling, performance management, and maintaining compliance with company policies and procedures. Skilled in preparing executive reports, analyzing operational and revenue data, and delivering exceptional guest experiences while overseeing teams. Recognized for strong leadership, organizational skills, and the ability to thrive in fast-paced, customer-focused environments.
Overview
7
7
years of professional experience
Work History
Employment Specialist
Express Employment Professionals
Phoenix, AZ
03.2026 - Current
- Recruit, screen, and interview candidates to identify qualified talent for client organizations across various industries.
- Match candidates with appropriate employment opportunities based on skills, experience, and career goals.
- Develop and maintain relationships with clients to understand staffing needs and provide effective workforce solutions.
- Coordinate onboarding activities, employment documentation, and compliance requirements for new hires.
- Conduct reference checks, employment verifications, and candidate assessments to support hiring decisions.
- Provide exceptional customer service to both clients and job seekers throughout the recruitment process.
Customer Service Representative
Enterprise Rent-A-Car
Phoenix, AZ
11.2022 - 03.2026
- Maintained accurate customer records by updating account information and documentation within company databases.
- Managed high-volume customer inquiries while delivering exceptional service and resolving issues efficiently.
- Ensured compliance with company policies and procedures while maintaining a strong focus on customer satisfaction.
- Adapted communication approaches to effectively assist a diverse customer base.
- Consistently met performance objectives while supporting team initiatives and operational goals.
- Resolved complex customer concerns with professionalism, empathy, and sound judgment.
- Performed administrative duties including document management, record maintenance, and customer correspondence.
- Processed exchanges, refunds, billing adjustments, and account updates accurately and efficiently.
Senior Supervisor
Six Flags Hurricane Harbor
Phoenix, AZ
04.2019 - 04.2023
- Prepared and analyzed executive reports utilizing operational, performance, and revenue data to support business decision-making.
- Managed labor expenses through strategic workforce planning and demand-based scheduling practices.
- Recruited, interviewed, and hired qualified candidates using targeted sourcing and talent acquisition strategies.
- Maintained accurate and compliant documentation in accordance with company policies and legal requirements.
- Oversaw purchase order processes for the Food & Beverage and Warehouse departments, ensuring timely procurement and inventory support.
- Utilized IMC software to configure, update, and maintain point-of-sale (POS) device locations and system settings.
- Generated and analyzed sales, inventory usage, and operational reports using Freedom reporting software.
- Managed employee scheduling, time-off requests, availability updates, and workforce planning through Optim8.
- Served in a rotating Manager on Duty (MOD) role, providing operational leadership for more than 300 team members and up to 10,000 guests daily while ensuring exceptional service and efficient operations.
Education
Associate of Science - Cyber Security
Maricopa Community Colleges, Scottsdale Community College
Scottsdale, AZ12.2025
Skills
- Problem-solving
- Teamwork
- Community collaboration
- Multitasking
- Problem-solving abilities
- Business operations
- Record keeping
- Training and mentoring
Timeline
Employment Specialist
Express Employment Professionals
03.2026 - Current
Customer Service Representative
Enterprise Rent-A-Car
11.2022 - 03.2026
Senior Supervisor
Six Flags Hurricane Harbor
04.2019 - 04.2023
Associate of Science - Cyber Security
Maricopa Community Colleges, Scottsdale Community College