Katie Gibbs
Phoenix,AZ
Summary
Dedicated small business owner and customer service professional with over eight years of experience building client relationships, managing daily business operations, and delivering exceptional customer experiences. Proven ability to create welcoming environments, resolve customer concerns, process transactions, manage scheduling systems, and maintain organized facilities. Experienced working independently, handling sensitive financial responsibilities, and balancing multiple priorities while providing professional, personalized service. Passionate about fitness and health with over five years of consistent gym experience and a strong understanding of gym culture and member expectations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Owner & Operator
KTG Salon
Phoenix, AZ
10.2022 - Current
- Founded and successfully operate an independent service-based business, managing all customer-facing and administrative operations.
- Build and maintain long-term client relationships through exceptional service, professionalism, and consistent communication.
- Serve as the primary point of contact for customer inquiries, appointment scheduling, service requests, and issue resolution.
- Manage daily scheduling, bookings, and customer records using Square and Vagaro software platforms.
- Process payments, maintain transaction records, and oversee financial accountability for all business operations.
- Monitor inventory levels, order supplies, and manage retail product sales.
- Maintain a clean, professional, and welcoming environment that encourages client retention and repeat business.
- Consistently balance multiple responsibilities while delivering a positive customer experience in a fast-paced environment.
Salon Manager
Hair by Shelley
Carefree, AZ
09.2018 - 10.2022
- Managed daily salon operations, ensuring smooth business functions and a positive experience for clients and staff.
- Served as the primary point of contact for client scheduling, inquiries, appointment changes, and customer concerns.
- Opened and closed the salon, maintaining facility readiness, cleanliness, organization, and security procedures.
- Managed appointment calendars, coordinated bookings, and optimized scheduling to maximize efficiency and customer satisfaction.
- Processed payments, balanced cash drawers, and maintained accurate transaction records.
- Assisted with inventory management, product ordering, and retail sales tracking.
- Built strong client relationships through professional communication, problem-solving, and personalized customer service.
- Maintained a welcoming environment for clients while supporting daily operational needs.
- Collaborated closely with salon staff to ensure seamless business operations and exceptional customer experiences.
- Demonstrated reliability and accountability while working independently and handling key operational responsibilities.
Education
High School Diploma -
Chaparral High School
Scottsdale05-2017
Licensed Cosmetologist - Cosmetology
Penrose Academy
Scottsdale, AZ09-2018
Skills
- Customer Service Excellence
- Client Relations
- Front Desk Operations
- Business Management
- Scheduling & Appointment Coordination
- Payment Processing
- Cash Handling
- Conflict Resolution
- Inventory Management
- Team Collaboration
- Independent Decision Making
- Facility Organization
- Sales & Customer Retention
- Booking System Administration
- Microsoft Office
Certification
Arizona Cosmetology License
Timeline
Owner & Operator
KTG Salon
10.2022 - Current
Salon Manager
Hair by Shelley
09.2018 - 10.2022
High School Diploma -
Chaparral High School
Licensed Cosmetologist - Cosmetology
Penrose Academy
ADDITIONAL QUALIFICATIONS
- - Over 5 years of consistent fitness and gym experience.
- - Knowledgeable about gym environments, equipment, and member expectations.
- - Comfortable working overnight shifts and independently with minimal supervision.
- - Experienced managing customer interactions, financial transactions, and facility upkeep simultaneously.
- - Strong ability to create positive first impressions and build lasting customer relationships.