Katie Hughes
Phoenix
Summary
Accomplished retail management professional with extensive experience overseeing staff, inventory, and daily operations in high-volume environments. Skilled at hiring, training, and leading diverse teams to deliver exceptional customer service and maintain impeccable merchandising standards. Recognized for operational excellence, problem-solving, and the ability to drive efficiency while upholding safety and compliance standards. Adaptable and proactive, with a proven track record of achieving results and enhancing the customer experience in fast-paced retail settings.
Overview
3
3
years of professional experience
Work History
Softgoods Manager
Sportsman's Warehouse
06.2024 - Current
- Hiring, training, scheduling, and performance management for department staff, ensuring high standards of service, merchandising, and operational compliance
- Oversee daily operations, including opening/closing procedures, inventory control, merchandising resets, price changes, and maintaining a clean, organized sales floor
- Support cross-department operations by assisting at the gun counter, helping sell firearms as needed, organizing in camping and collaborating with other teams to resolve customer issues and maintain store standards
- Contribute to weekly truck unloads and stock distribution, ensuring accurate sorting and timely placement of inventory on the sales floor
- Maintain exceptional merchandising standards, ensuring product displays, folding, and presentation meet brand-specific guidelines and corporate expectations
- Recognized by senior leadership for outstanding department condition and commitment to operational excellence
Cashier
Sprouts Famers Market
05.2024 - 05.2024
- Provided friendly, efficient customer service in a fast-paced retail environment, ensuring a positive shopping experience
- Accurately handled cash, processed transactions, and balanced cash drawer at end of shifts
- Maintained knowledge of store products and memorized PLU codes for quick, accurate checkout
- Assisted with basic cleaning and organization to uphold store appearance and standards
- Quickly learned and performed job responsibilities independently within two shifts.
Fulfillment Associate
Target
09.2023 - 04.2024
- Fulfilled online and pickup orders with speed and accuracy, ensuring orders were packed according to company policy and shipped on time via UPS, FedEx, or in-store pickup
- Maintained strong knowledge of product locations and inventory across the store and backroom to assist both guests and other team members
- Utilized handheld devices to manage inventory, complete audits, and troubleshoot order issues in coordination with customer service
- Certified in the use of heavy equipment including pallet jacks, the Wave, the baler, and partially trained in using the Crown; adhered to OSHA safety standards
- Took initiative during peak seasons by leading the fulfillment team in the absence of leadership—delegating tasks, managing breaks, resolving issues, and ensuring compliance with performance targets
- Supported the team by organizing go-backs, maintaining a clean and efficient work environment, and assisting with floor inventory tasks
Server/Donut Decorator
Outlaw Grille & Saloon/ Outlaw Donuts
01.2023 - 09.2023
- Managed opening and closing duties as a keyholder, maintaining restaurant security and readiness for service
- Provided excellent guest service, handling busy shifts solo and ensuring a welcoming dining experience
- Assisted restaurant owner with training and process improvements for guest service and operations
- Learned and supported bartending tasks and complied with alcohol service regulations
- Cooked breakfast, lunch, and dinner items, including preparation and frying of specialty donuts
- Designed and decorated donuts with customized glazes, toppings, and lettering for daily sales and special events such as weddings and birthdays
- Fulfilled custom orders for events, coordinating production and timely delivery
- Maintained daily and deep-cleaning routines to uphold restaurant hygiene standards
- Managed cash handling, including processing guest payments and reconciling cash drawers
- Regularly worked early mornings, late evenings, and double shifts to support small business operations
Hostess/ Expo/ Server/ Togo Specialist
Cracker Barrel Old Country Store
02.2022 - 11.2022
- Managed guest seating and long waitlists efficiently, ensuring a positive dining experience and timely seating of up to 12 tables
- Delivered attentive table service, regularly checking guest needs and maintaining excellent hospitality standards
- Assisted with bussing, cleaning server stations, and dishwashing during understaffed shifts, including occasional double shifts
- Prepared and expedited orders at the food window, ensuring accuracy, freshness, and timely delivery for dine-in and pickup customers
- Handled guest inquiries and special requests, including allergy accommodations, maintaining compliance with OSHA and company standards
- Earned recognition as a Three Star server by consistently providing quality service and supporting team operations wherever needed
Education
Analy High School
Sebastopol, CA06-2021
Skills
- Staff Management, Training, & Scheduling
- Customer Service & Conflict Resolution
- Inventory Control & Merchandising (Neat, Clean & Straight)
- Cash Handling & Point of Sale (POS) Systems
- Order Fulfillment & Shipping Coordination
- Time Management & Multitasking
- Working High Stress Situations
- Food Preparation & Safety Compliance
- Heavy Equipment Operation (Pallet Jacks, The Wave, Balers)
- Product Knowledge & Sales Support
- Team Leadership & Collaboration
- Store Standards & Visual Merchandising
- OSHA & Workplace Safety Standards
- Problem Solving & Decision Making
- Adaptability & Fast Learning
Timeline
Softgoods Manager
Sportsman's Warehouse
06.2024 - Current
Cashier
Sprouts Famers Market
05.2024 - 05.2024
Fulfillment Associate
Target
09.2023 - 04.2024
Server/Donut Decorator
Outlaw Grille & Saloon/ Outlaw Donuts
01.2023 - 09.2023
Hostess/ Expo/ Server/ Togo Specialist
Cracker Barrel Old Country Store
02.2022 - 11.2022
Analy High School
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