Katie Loverso
Fort Mohave
Summary
Well-coordinated in handling customer, documentation, and business needs. Highly motivated employee seeking new challenges.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Smiths
05.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Trained new team members on company policies and customer service protocols.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Developed and implemented strategies to improve customer satisfaction ratings.
- Ensured compliance with food safety standards, maintaining high levels of quality control within the department.
- Provided excellent customer service, resolving inquiries and issues on spot.
- Developed loyal customer base by providing excellent customer service.
Accounts - Payables and Receivables
Squadron Trucking
05.2023 - 11.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Class A CDL Driver
Squadron Trucking
06.2023 - 11.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Trained new team members on company policies and customer service protocols.
- Ensured customer satisfaction through friendly interactions when managing deliveries.
- Conducted preventive maintenance tasks including fluid level inspection.
- Inspected brakes, lights, tires, fuel levels and other important parts to maintain operational safety on the road.
- Received route and delivery location instructions from dispatcher.
- Kept detailed logs of driving tasks for adherence to federal guidelines.
Delivery Driver
Marias Catering
06.2022 - 05.2025
- Managed customer accounts, ensuring accurate information and timely updates.
- Responded to customer requests for products, services, and company information.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Navigated routes with relevant map programs and GPS systems.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
Concrete Pump Operator
Fleming and Sons
05.2021 - 06.2022
- Monitored equipment and adjusted controls to start and operate pumps, efficiently meeting schedule demands.
- Developed and implemented strategies to improve customer satisfaction ratings.
- Operated boom and concrete pump to place concrete in desired locations.
- Operated concrete pumps to ensure efficient material delivery on construction sites.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Paid close attention to operations schedules and timelines to achieve targets and maintain optimal productivity levels.
Cement Mixer Driver
Robertson's Ready Mix Concrete. Inc.
01.2016 - 05.2021
- Worked safely when accessing work sites, unloading concrete and exiting construction areas.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Kept paperwork in order, getting delivery tickets signed and returned to company.
- Recorded expenses and maintained receipts.
- Conducted preventive maintenance, checking gages, readings and fluid changes while executing truck cleans and completing advanced mechanical repairs.
- Observed driving regulations and safety procedures, maintaining excellent safe driving record.
Education
Class A CDL -
Truck Driver Academy
Fontana, CA06.2023
Skills
- Customer service
- Active listening
- Data entry
- Customer relations
- Relationship building
- Class A CDL
- Hazmat Endorsement
- Double/Triples Endorsement
- Tanker Endorsement
- Knowledge of Electronic Log book (ELD)
- Route Management
Education and Training
other
Timeline
Customer Service Representative
Smiths
05.2025 - Current
Class A CDL Driver
Squadron Trucking
06.2023 - 11.2025
Accounts - Payables and Receivables
Squadron Trucking
05.2023 - 11.2025
Delivery Driver
Marias Catering
06.2022 - 05.2025
Concrete Pump Operator
Fleming and Sons
05.2021 - 06.2022
Cement Mixer Driver
Robertson's Ready Mix Concrete. Inc.
01.2016 - 05.2021
Class A CDL -
Truck Driver Academy