Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Katie Morden

Katie Morden

Student
Scottsdale

Summary

Motivated marketing student at Arizona State University with a strong academic foundation (GPA 3.65) and hands-on experience in customer service, sales, and live event operations. Passionate about pursuing a career in music business management, combining business acumen with a deep enthusiasm for the live entertainment industry. Proven ability to engage with diverse audiences, support event logistics, and contribute to team success in fast-paced, dynamic environments. Seeking opportunities to grow within the music industry by leveraging my background in marketing, guest experience, and operational support.

Overview

4
4
years of professional experience

Work History

Usher/Ticket Taker

Live Nation
03.2025 - Current
  • Provided event support by scanning tickets, assisting with seating, and answering guest questions
  • Promoted a safe and enjoyable concert experience by resolving guest concerns and supporting accessibility needs
  • Participated in venue sustainability efforts, including post-show recycling and crowd management
  • Assisted with event closeout tasks such as equipment collection and venue reset
  • Monitored events to identify potential problems and minimize disruptions.
  • Aided in the resolution of customer complaints or concerns, demonstrating strong problem-solving skills and empathy toward guests'' experiences.

Crew Member

Trader Joe's
06.2023 - Current
  • Deliver exceptional customer service while operating POS systems and assisting guests throughout the store
  • Collaborate with team members to restock inventory, maintain store presentation, and meet end-of-day goals
  • Write and manage the produce section order, the store’s largest inventory area, ensuring accuracy and freshness
  • Adapt to multiple roles each shift, including cashiering, stocking, and guest assistance

Senior Sales Associate

Orangetheory Fitness
02.2022 - 04.2023
  • Consistently achieved a minimum of 10 monthly sales and 2+ daily qualified leads
  • Conducted 50+ daily outreach calls to drive new memberships and enhance studio engagement
  • Developed personalized connections with members to foster retention and promote wellness goals
  • Proposed new outreach strategies to increase local visibility and net member growth
  • Trained junior sales associates on best practices in selling techniques, product knowledge, and relationship building.

Guest Service Representative

Nothing Bundt Cakes
02.2021 - 08.2022
  • Managed point-of-sale transactions and welcomed guests with a positive, brand-focused demeanor
  • Assisted in decorating and packaging custom cake orders for events and special occasions
  • Maintained store cleanliness and collaborated with team to optimize the guest experience

Education

Bachelor of Science - Marketing

Arizona State University
Tempe, Arizona
05.2001 -

Skills

Customer Service Sales & Outreach Event Operations Marketing Strategy
Point-of-Sale Systems Communication Conflict Resolution Time Management
Sustainability Practices Team Collaboration Cold Calling Guest Relations

Interests

  • Documenting and sharing travel experiences
  • Finding new music, creating Spotify playlists
  • Dancing as a hobby, after training as a ballerina growing up

Timeline

Usher/Ticket Taker

Live Nation
03.2025 - Current

Crew Member

Trader Joe's
06.2023 - Current

Senior Sales Associate

Orangetheory Fitness
02.2022 - 04.2023

Guest Service Representative

Nothing Bundt Cakes
02.2021 - 08.2022

Bachelor of Science - Marketing

Arizona State University
05.2001 -

Similar Profiles

CREATE PROFILE
Katie MordenStudent