Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Katie Thompson

Tucson

Summary

Dynamic professional with a proven track record at CVS Pharmacy, excelling in problem-solving and relationship management. Skilled in health and safety compliance, I effectively resolved customer issues and enhanced service efficiency. Committed to achieving goals, I fostered client loyalty while ensuring accurate prescription processing and financial service delivery.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Front Store Supervisor/Pharmacy Technician In Training

CVS Pharmacy
03.2023 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Monitored cash drawers in checkout stations to verify adequate cash supply.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Reviewed and verified customer information and insurance provider information.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.

Personal Banker

Old National Bank
03.2010 - 04.2016
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Networked to increase client base and encourage existing clients to expand financial portfolios.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained customer records and updated account information.
  • Collected customer information and completed new account forms.
  • Presented new and additional products and services to existing customers.
  • Explained account terms and conditions to customers.

Education

Business

Perry Meridian High School
Indianapolis, IN

Skills

  • Brand representation
  • Goal setting and achievement
  • Health and safety compliance
  • Health and safety compliance
  • Budgeting and finance
  • Time management
  • Workflow management
  • Problem-solving skills
  • Relationship building and management
  • File management
  • Order management

Accomplishments

  • Increased customer retention by delivering top-notch customer service from prescription drop-off to pick-up.

Certification

Pharmacy Technician in Training License

Timeline

Front Store Supervisor/Pharmacy Technician In Training

CVS Pharmacy
03.2023 - Current

Personal Banker

Old National Bank
03.2010 - 04.2016

Business

Perry Meridian High School

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Katie Thompson