KATIE TREGANOWAN
Surprise
Summary
With over 45 years of diverse experience across 121 countries, a strong foundation in the travel and wellness industries has been established. Five years at Princess World Cruises as both a therapist and manager of a team of 27 therapists honed exceptional leadership and interpersonal skills. The successful establishment of an Acupuncture and Chinese Medicine Clinic reflects a commitment to excellence and client satisfaction, now transitioning toward a passion for travel planning. Equipped with problem-solving abilities, excellent communication skills, and a proactive mindset, readiness to create unforgettable travel experiences for clients is paramount, ensuring each journey is infused with enthusiasm and meticulous attention to detail.
Overview
25
25
years of professional experience
Work History
CEO- Healthcare Provider
Honu Integrative Healing, LLC
05.2007 - Current
- Spearheaded strategic initiatives that increase patient retention, enhancing overall service delivery quality.
- Fostered partnerships with local healthcare providers that enhanced referral networks.
- Maintained and managed all patient healthcare portfolios and financials daily. Maintain accurate and detailed records of each patient's daily.
- Manage my company's financial integrity on a monthly and annual basis
- Achieved company growth by implementing strategic plans and streamlining operations.
- As a healthcare provider, I initiate and establish integrative medical treatment protocols and plans that assist in patient care and treatment success.
- I provide a caring and loving environment for all my patients, whom I appreciate and adore dearly.
- I build lasting and loyal relationships that last a lifetime.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
Massage Therapist, Team Manager and Leader
Steiner Leisure, One Spa World- Princess Cruises
11.2000 - 01.2006
- Led a team of approximately 27 massage therapists, estheticians, and hairdressers, fostering a collaborative environment that resulted in outstanding team performance and service delivery.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and executed staff training programs that improved skills in advanced therapy techniques, customer service, and sales.
- Streamlined appointment scheduling system, reducing client wait times and boosting overall service efficiency at Steiner Leisure.
- Enhanced customer retention rates through the introduction of loyalty programs and follow-up care strategies, aligning with company growth objectives.
- Prioritized high levels of customer service from beginning to end, fostering client-company relationships.
- The Duties of a Massage Therapist on Board Ships:
- Applied corrective muscle manipulation and sports massage techniques in a professional manner.
- Performed pain maintenance therapy including deep tissue massage, corrective muscle manipulation, stretching, and detoxing of injured and healthy muscles.
- Gathered health histories and discussed procedures with clients.
Education
Masters in Acupuncture and Chinese Pharmaceuticals - Healthcare
Phoenix Institute of Herbal Medicine & Acupuncture
Phoenix, AZ09.2015
Bachelor of Science - Nutrition
Chaminade University of Honolulu
Honolulu, HI05.2000
Skills
- Strategic Planning
- Sales Strategies
- Creative Thinking
- Account Management
- Customer Retention
- Product Knowledge
- Lead Generation
- Relationship Building
- Trip planning
- Building long-lasting Relationships
- Negotiation Skills
- Goal Setting
- Networking
- Time Management
- Passionate about my clients and consumers
- Maintain thorough and acc
- Customer service
- Microsoft Office suite
- Effective decision making
- Operational excellence
- Customer focus
- Strategic visioning
LANGUAGES
English: Fluent
Timeline
CEO- Healthcare Provider
Honu Integrative Healing, LLC
05.2007 - Current
Massage Therapist, Team Manager and Leader
Steiner Leisure, One Spa World- Princess Cruises
11.2000 - 01.2006
Bachelor of Science - Nutrition
Chaminade University of Honolulu
Masters in Acupuncture and Chinese Pharmaceuticals - Healthcare
Phoenix Institute of Herbal Medicine & Acupuncture
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