Katie Turner
Mesa
Summary
With a proven track record at VS&Co, I excel in operations management and customer service, enhancing store performance and client satisfaction. Leveraging leadership development and problem-solving skills, I've consistently achieved sales targets and improved team efficiency. My approach combines strategic merchandising with effective team coaching to drive success.
Overview
17
17
years of professional experience
Work History
Store Manager
VS&Co
07.2024 - Current
Store Manager
VS&Co
11.2018 - 07.2024
Assistant Store Manager
VS&Co
02.2014 - 11.2018
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Product Manager
Vs&Co
05.2011 - 02.2014
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
- Coordinated design meetings and decisions with internal departments and teams.
Sales Supervisor
VS&Co
03.2009 - 05.2011
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
TAP Supervisor
Vs&Co
11.2008 - 03.2009
Sales Associate
Vs&Co
05.2008 - 11.2008
Education
High School Diploma -
Skyline High School
Mesa, AZ05.2006
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Team building and leadership
- Recruiting and hiring
- Operations management
- Leadership development
Timeline
Store Manager
VS&Co
07.2024 - Current
Store Manager
VS&Co
11.2018 - 07.2024
Assistant Store Manager
VS&Co
02.2014 - 11.2018
Product Manager
Vs&Co
05.2011 - 02.2014
Sales Supervisor
VS&Co
03.2009 - 05.2011
TAP Supervisor
Vs&Co
11.2008 - 03.2009
Sales Associate
Vs&Co
05.2008 - 11.2008
High School Diploma -
Skyline High School
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