Katie Webb
Mesa
Summary
Dynamic professional with a proven track record in insurance claim handling and exceptional customer service, honed at Auto Glass 2020. Expert in streamlining claims processes and enhancing customer satisfaction. Demonstrated ability to lead teams and improve operational efficiency. Skilled in multitasking and problem-solving, ensuring high-quality service delivery and repeat business.
Overview
13
13
years of professional experience
Work History
Auto Glass Sales
Auto Glass 2020
02.2020 - 11.2024
- Sales- set up insurance claims with customers or gave accurate cash quotes for auto glass replacements, recalibration and tint.
- Billing- Billed insurance companies for jobs we preformed AP/AR
- Developed strong relationships with insurance companies to streamline the claims process for clients.
- Improved customer satisfaction by providing timely and efficient auto glass replacement services.
- Increased revenue through upselling additional services such as window tinting options.
- Built relationships with customers to encourage repeat business.
Production Assistant
Maxco International
01.2014 - 08.2017
- Installed carts for Versacart
- Assisted in shipping and receiving
- Managed daily operations of the production floor, ensuring all tasks were completed accurately and efficiently.
- Successfully managed production activities to achieve on-time shipment of orders.
- Assisted with office duties
Front End Manager- Grocery
Warehouse Markets
01.2012 - 04.2014
- Supervised, trained and developed team members in accordance with company policies and procedures
- Audit registers- counted out employees drawers before and after their shift as well as counted the safe daily
- Demonstrated flexibility in work schedule by covering shifts as needed or staying late to complete necessary tasks when required.
- Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
- Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
Education
High School Diploma -
Dartmoor
Bellevue, WA06-2005
Skills
- Insurance claim handling
- Auto glass expertise
- Teamwork
- Customer service
- Problem-solving
- Attention to detail
- Customer service skills
- Multitasking Abilities
- Reliability
- Detail-oriented
- Scheduling appointments
- Billing and invoicing
Timeline
Auto Glass Sales
Auto Glass 2020
02.2020 - 11.2024
Production Assistant
Maxco International
01.2014 - 08.2017
Front End Manager- Grocery
Warehouse Markets
01.2012 - 04.2014
High School Diploma -
Dartmoor
Similar Profiles
Kristy LeSueurKristy LeSueur
Office Manager at Auto Glass 2020Office Manager at Auto Glass 2020
James WolfeJames Wolfe
Owner/Operator at Novus Glass (Wolfe Auto Glass)Owner/Operator at Novus Glass (Wolfe Auto Glass)
Toya O'NealToya O'Neal
Retail Support Specialist at Safelite Auto GlassRetail Support Specialist at Safelite Auto Glass
Omar BazanOmar Bazan
Collections at Gm FinancialCollections at Gm Financial
Javier GalindoJavier Galindo
LSS Technician at IES CommunicationsLSS Technician at IES Communications