Katie Young
Queen Creek
Summary
Focused, dependable and quick learning individual who is committed to motivating others and offering extensive knowledge penetrating new territories and promoting products and business. Highly driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Team player with effective communication and organization skills.
Overview
9
9
years of professional experience
Work History
Client Engagement Specialist and Sales Manager
Kimbrough Legal, PLLC
01.2024 - Current
- Developed strong relationships with potential new clients, resulting in increased client retention and growth.
- Increased firms retained clients by developing and implementing effective sales strategies.
- Enhanced client satisfaction by promptly addressing concerns and providing tailored solutions.
- Led successful business development efforts, securing new accounts while maintaining existing client relationships.
- Used Lawmatics and MyCase to prepare, maintain and distribute client as well as potential new client status reports.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Customer Experience and Sales Manager
High Achiever
01.2023 - 01.2024
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
Sales Specialist
South Mountain Industries
11.2019 - 12.2022
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Created professional sales presentations to effectively demonstrate product features and competitive advantages.
- Provided first-rate service to all customers and potential customers.
- Negotiated contracts with clients and developed relationships with key personnel.
Personal Assistant to the Owner
Overwatch Financial
06.2016 - 10.2019
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Used discretion when handling confidential information.
- Screened personal and business calls and directed to appropriate party.
- Optimized time management for the owner with effective calendar organization and event coordination.
- Reduced administrative workload for the owner through proficient handling of routine tasks, allowing them to focus on higher-level responsibilities.
Education
Associate of Arts -
Maricopa Community Colleges - Chandler-Gilbert Community College
05.2016
High School Diploma -
Red Mountain High School
05.2013
Skills
- Data Confidentiality
- Reference selling
- Team Oversight
- Positive and upbeat
- Project Coordination
- Maintaining Schedules
- Client engagement
- Relationship building
- Customer communication
- Client retention
Education
Mesa, AZ,Chandler, AZ
Contact
Queen Creek, AZ 85142
Timeline
Client Engagement Specialist and Sales Manager
Kimbrough Legal, PLLC
01.2024 - Current
Customer Experience and Sales Manager
High Achiever
01.2023 - 01.2024
Sales Specialist
South Mountain Industries
11.2019 - 12.2022
Personal Assistant to the Owner
Overwatch Financial
06.2016 - 10.2019
High School Diploma -
Red Mountain High School
Associate of Arts -
Maricopa Community Colleges - Chandler-Gilbert Community College
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