Katrina Bova
Phoenix
Summary
Detail-oriented and client-focused professional with strong experience in fast-paced environments. Skilled in communication, multitasking, and problem resolution along with problem solving. Seeking to contribute to Rafi Law Group by providing exceptional client support, client care, and administrative assistance.
Overview
7
7
years of professional experience
Work History
Server
Harold's Corral
Cave Creek
11.2024 - Current
- Client Relations and Customer Care
- Team Leadership and Staff Supervision
- Conflict Resolution.
- High-volume multitasking.
- Scheduling and Operational Support.
- Professional Communication
- Confidential Information Handling
- Generated $3,000+ in nightly sales, and consistently exceeded service expectations.
- Demonstrated strong multitasking and organizational skills.
Service Manager
Chipotle Mexican Grill
Phoenix
03.2019 - 08.2024
- Promoted from crew member to Service Manager based on performance and leadership.
- Supervised daily operations and managed team membership during high-volume shifts.
- Resolved customer concerns professionally and efficiently.
- Maintained compliance with company standards and operational procedures.
- Trained and onboarded new employees.
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Implemented operational procedures to enhance workflow and improve team performance.
Education
High School Diploma -
Sandra Day O'Conner
Phoenix, AZ05-2019
Skills
- Client care
- Organization
- Professional communication
- Handling sensitive situations
- Leadership
- Client relations
- Conflict resolution
- Customer service
- Problem solving
- Adaptability to change
- Time management
- Workplace organization
Timeline
Server
Harold's Corral
11.2024 - Current
Service Manager
Chipotle Mexican Grill
03.2019 - 08.2024
High School Diploma -
Sandra Day O'Conner