Katrina Jaatinen
Glendale,AZ
Summary
Dynamic sales associate with proven expertise at Wholesale Fireworks, excelling in customer service and relationship building. Recognized for enhancing store appeal and driving sales through effective suggestive selling techniques. Strong problem-solving skills and adept in POS system operation, consistently achieving high customer satisfaction and operational standards.
Overview
7
7
years of professional experience
Work History
Sales Associate
Wholesale Fireworks
11.2017 - 08.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Supervisor
Sonic
10.2013 - 09.2016
- Improved customer satisfaction responding to inquiries, addressing concerns, and finding effective solutions.
- Frequently inspected production area to verify proper equipment operation.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Maintained high CHAMPS standards in cleanliness, hospitality, accuracy, maintenance, portioning, and speed of service.
Education
High School Diploma -
Leland
San Jose, CA06.2002
No Degree - General Education
San Jose City College
San Jose01-2003
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Goal oriented
- POS system operation
Timeline
Sales Associate
Wholesale Fireworks
11.2017 - 08.2020
Supervisor
Sonic
10.2013 - 09.2016
High School Diploma -
Leland
No Degree - General Education
San Jose City College
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