Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katrina Johnson

Glendale

Summary

Results-driven professional with strong customer service and problem-solving skills. Experienced in training and coaching teams to enhance performance and improve customer satisfaction.

Overview

11
11
years of professional experience

Work History

Part Sales Manager

AutoZone
Phoenix, AZ
09.2023 - Current
  • Supervised daily sales operations, ensuring team adherence to company policies and procedures.
  • Trained new sales associates on product knowledge and customer service best practices.
  • Monitored inventory levels, facilitating timely replenishment of stock to meet customer demands.
  • Resolved customer complaints efficiently, improving overall satisfaction and loyalty.

Sales Associate

Dollar General Market
California City, CA
06.2021 - 02.2023
  • Provided exceptional customer service, resolving inquiries and enhancing shopping experiences.
  • Processed transactions efficiently using point-of-sale systems, ensuring a seamless checkout experience.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Premier Support Specialist

Asurion
Phoenix, AZ
07.2015 - 05.2021
  • Delivered expert technical support for premium device issues, enhancing customer satisfaction and loyalty.
  • Use knowledge base articles to streamline troubleshooting processes and improve team productivity.
  • Provided remote troubleshooting assistance for various operating systems, software applications, and hardware devices, resolving issues efficiently and effectively.
  • Learned details of products; navigate company software programs.

Education

High School Diploma -

Monmouth-Roseville
Monmouth, IL

Skills

  • Ordering parts
  • Customer service
  • Problem-solving skills
  • Improving customer satisfaction
  • Team collaboration
  • Training and coaching

Timeline

Part Sales Manager

AutoZone
09.2023 - Current

Sales Associate

Dollar General Market
06.2021 - 02.2023

Premier Support Specialist

Asurion
07.2015 - 05.2021

High School Diploma -

Monmouth-Roseville
Katrina Johnson