Results-driven professional with strong customer service and problem-solving skills. Experienced in training and coaching teams to enhance performance and improve customer satisfaction.
Overview
11
11
years of professional experience
Work History
Part Sales Manager
AutoZone
Phoenix, AZ
09.2023 - Current
Supervised daily sales operations, ensuring team adherence to company policies and procedures.
Trained new sales associates on product knowledge and customer service best practices.
Monitored inventory levels, facilitating timely replenishment of stock to meet customer demands.
Resolved customer complaints efficiently, improving overall satisfaction and loyalty.
Sales Associate
Dollar General Market
California City, CA
06.2021 - 02.2023
Provided exceptional customer service, resolving inquiries and enhancing shopping experiences.
Processed transactions efficiently using point-of-sale systems, ensuring a seamless checkout experience.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Premier Support Specialist
Asurion
Phoenix, AZ
07.2015 - 05.2021
Delivered expert technical support for premium device issues, enhancing customer satisfaction and loyalty.
Use knowledge base articles to streamline troubleshooting processes and improve team productivity.
Provided remote troubleshooting assistance for various operating systems, software applications, and hardware devices, resolving issues efficiently and effectively.
Learned details of products; navigate company software programs.