Katrina Sabatano
Lake Havasu City
Summary
Highly motivated professional with over 25 years in medical front office experience. Hardworking individual with proven strengths in team leadership and problem solving.
Overview
27
27
years of professional experience
Work History
PSS Lead
Barnet Dulaney Perkins Eye Center
Lake Havasu City
11.2015 - Current
- Completed day-to-day duties accurately and efficiently.
- Oversee front office operations, ensuring smooth daily functions.
- Trained staff on new front office procedures and systems efficiently.
- Addressed and handled customer complaints in a professional manner.
- Monitor clinic schedules and flow.
- Complete all end-of-day tasks and reports with accuracy.
- Correct all claim edits to ensure proper claim filing.
- Proficient in CPT codes, ICD-10 codes, and modifiers.
- Supervised front office staff, including hiring and training new employees.
- Scheduled staff shifts and assigned duties as needed.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Verified insurance coverage for appointments and collected co-payments as required.
- Processed referrals for specialist care when requested by physicians or patients.
Front Office Supervisor
Eyes Of Arizona
Lake Havasu City
02.1999 - 11.2015
- Supervised front office operations ensuring smooth daily functioning.
- Handled patient inquiries and resolved issues promptly and courteously.
- Check in and check out patients accurately and effectively.
- Managed all incoming calls on a switchboard and transferred them to the appropriate staff members.
- Scheduled appointments to ensure proper clinic flow.
- Post clinic and surgical charges accurately.
- Proficient in CPT codes, ICD-9 codes, and modifiers.
- Collect patient balances and copays, and make sure they are posted correctly.
- Reviewed claims for accuracy and resolved discrepancies promptly.
- Maintained patient confidentiality in accordance with HIPAA regulations.
- Prepared charts for the next day.
- Processed referrals for specialist care when requested by physicians or patients.
- Called patients to confirm scheduled appointments and obtain additional details.
Education
High School Diploma -
Lake Havasu High School
Lake Havasu City, AZ05-1999
Skills
- Team leadership
- Problem solving
- Customer service
- Attention to detail
- Dependability and responsibility
- Medical knowledge
- Staff training
- Communication skills
Timeline
PSS Lead
Barnet Dulaney Perkins Eye Center
11.2015 - Current
Front Office Supervisor
Eyes Of Arizona
02.1999 - 11.2015
High School Diploma -
Lake Havasu High School