Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katrina Zamora

Phoenix

Summary

With a proven track record at Coram Healthcare, I excel in customer relationship building and sales expertise, driving satisfaction and revenue growth. Leveraging complex problem-solving and effective closing techniques, I consistently exceed targets, achieving top performer status by fostering trust and expanding client bases. My approach combines strategic insight with a commitment to excellence in client service.

Overview

Work History

Sales Representative

Coram Healthcare
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
  • Exceeded sales targets through effective planning and goal setting.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Customer Service Lead

Coram Healthcare
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Improved team efficiency by implementing new training procedures and streamlining work processes.
  • Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
  • Exceeded performance goals consistently through effective communication and problem-solving skills.
  • Established strong relationships with clients, leading to repeat business and positive feedback.
  • Mentored junior staff members to improve their knowledge of company policies, products, and services.
  • Analyzed customer feedback data to identify areas for improvement and implemented changes accordingly.
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
  • Developed strategies for improving service quality, increasing overall customer satisfaction ratings.
  • Trained new personnel regarding company operations, policies and services.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Account Manager

PharMed
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
  • Developed customized account plans for clients to help them achieve their business goals.
  • Monitored market trends to advise clients on potential impacts to their business, positioning as trusted advisor.

Authorization Specialist

McKesson
  • Optimized workflow processes through effective communication between departments regarding authorization needs and statuses.
  • Supported clinical staff by providing timely updates on the status of prior authorizations for various services.
  • Collaborated with healthcare providers to obtain necessary documentation for prior authorization requests.
  • Contributed to team goals by consistently meeting or exceeding individual productivity targets for processing authorization requests.
  • Maintained compliance with HIPAA regulations, safeguarding sensitive patient information during the authorization process.
  • Increased accuracy by diligently reviewing and verifying patient eligibility, coverage, and benefits information.
  • Prevented delays in care delivery by proactively identifying potential issues during the pre-authorization process and seeking clarification from providers when needed.
  • Developed strong relationships with insurance representatives to expedite approvals and resolve issues promptly.
  • Expedited claim processing by submitting complete and accurate information in accordance with payer requirements.
  • Promoted positive customer experiences by addressing concerns or questions related to authorizations in a professional manner.
  • Resolved discrepancies with client applications to verify eligibility.

Claims Representative

C3
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Followed up with customers on unresolved issues.
  • Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
  • Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
  • Developed strong relationships with clients, facilitating trust and open communication during the claims process.
  • Collaborated with cross-functional teams to expedite complex claims investigations and resolutions.
  • Conducted detailed assessments of claims documents, ensuring accuracy and completeness before submission for approval.
  • Served as a subject matter expert on specialized claims, providing guidance and support to other team members when needed.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Delivered personalized customer service, addressing policyholder concerns and clarifying coverage details.

Education

Bachelor Of Health Science - Health Administration

Pima Community College
Tucson, AZ

Bachelor Of Health Science - Health Administration

University of Phoenix
Tempe, AZ

Skills

  • Customer relationship building
  • Customer relations
  • Sales expertise
  • Complex Problem-solving
  • Customer retention
  • Upselling and cross selling
  • Sales consultation
  • Closing techniques
  • Prospecting clients
  • Sales forecasting

Timeline

Sales Representative

Coram Healthcare

Customer Service Lead

Coram Healthcare

Account Manager

PharMed

Authorization Specialist

McKesson

Claims Representative

C3

Bachelor Of Health Science - Health Administration

Pima Community College

Bachelor Of Health Science - Health Administration

University of Phoenix

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Katrina Zamora