Katyanna Miller
Avondale
Summary
Previously experienced Accounts Receivable Specialist with a proven track record at Thrive Community Management, excelling in accurate payment posting and account reconciliation. Recognized for enhancing client satisfaction through effective communication and resolving billing inquiries. Adept at cross-functional collaboration, driving efficiency in financial processes while maintaining meticulous attention to detail. Extremely efficient in time management ensuring to always exceed deadlines and go above and beyond to meet them.
Overview
8
8
years of professional experience
Work History
Accounts Receivable Specialist
Thrive Community Management
06.2023 - 06.2024
- Processed customer invoices and payments efficiently to ensure timely revenue recognition.
- Maintained accurate records of accounts receivable transactions using accounting software.
- Assisted in resolving customer billing inquiries to enhance client satisfaction.
- Monitored aging reports to identify overdue accounts and initiate collection efforts.
- Took initiation to reestablish previously sabotaged A/R system and automated processes.
- Onboard and offboard entire communities including establishing their bank accounts with system.
- Worked alongside First Citizens Bank (CIT) to investigate transactions necessary and provide clarity or a resolution.
- Assisted Director of Accounting with end of month financial preparations.
Waitress Trainer
Cracker Barrel Restaurant
10.2019 - 04.2023
- Trained new waitstaff on menu knowledge, customer service standards, and operational procedures.
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
- Mentored staff to ensure adherence to quality standards and efficient workflow during peak hours.
Hostess and Server
Buffalo Wild Wings
10.2016 - 10.2019
- Greeted and seated guests, ensuring a welcoming atmosphere and seamless dining experience.
- Managed reservation systems, optimizing table turnover and enhancing guest satisfaction.
- Collaborated with waitstaff to communicate menu updates and special requests efficiently.
- Trained new team members on customer service protocols and operational procedures.
- Monitored dining area for cleanliness, promptly addressing any maintenance issues to uphold standards.
- Handled guest inquiries and complaints professionally, resolving issues to maintain positive relationships.
Education
Bachelor of Science -
Southern New Hampshire University
Hooksett, NH10-2027
Skills
- Accurate payment posting
- Time management
- Account reconciliation
- Month-end closing procedures
- Data inputting
- Investigative research
- Accounts receivable software
- Understanding of legal procedures
- Statement preparation
- Cross-functional team collaboration
- Statement issuing
- Attention to detail
Accomplishments
Recently graduated Southern New Hampshire University earning an Associate of Science in Accounting with honors in October of 2025.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Accounts Receivable Specialist
Thrive Community Management
06.2023 - 06.2024
Waitress Trainer
Cracker Barrel Restaurant
10.2019 - 04.2023
Hostess and Server
Buffalo Wild Wings
10.2016 - 10.2019
Bachelor of Science -
Southern New Hampshire University