Kaydee Cage
Phoenix
Summary
Total Loss Claim Associate at State Farm specializing in claims processing and assessment. Demonstrated success in developing training programs and delivering exceptional customer service. Expertise in resolving title issues and improving team performance through effective mentorship.
Overview
4
4
years of professional experience
Work History
Total Loss Claim Associate
State Farm
02.2022 - Current
- Scope in Total Loss consists of Total Loss claim handling and I have extensive knowledge in the titling requirements process for (including but not limited to) Demand Pool B
- Working on Aged Salvage project as of early mid 2024- present.
- Intimate knowledge of the Alternate Disposal process in many states
- Well versed in both IAA and Copart practices and lingo
- Ability to recognize how and why title issues exist and am well aware of what actions CS can take/avoid to create a smooth title transfer
- Have been a leader in internal upskilling within State Farm amongst colleagues
- Presented multiple upskill presentations in various areas of Total Loss to both CA and CS teams
- Continuing to be a team resource amongst colleagues due to my training/teaching background
- SDMU assist (07/21/2025- Present)
- Assisting with the title review process during SDMU’s restructuring
Fire ILR Claims Associate
State Farm
02.2022 - 10.2023
- Customer facing position, filing loss reports for Fire Policies
Mentor Assistant for Fire ILR Bridge
State Farm
02.2022 - 10.2023
- One on One/group mentoring for new Fire ILR Claims Associates
Education
Associate of Arts - guitar, music theory, live performance, musicianship, ear training, composition, improvisation
Musician's Institute
Hollywood, CA08.1994
High School Diploma -
Susquehanna Township High School
Harrisburg, PA01.1990
Skills
- Claims processing and assessment
- Claims investigation
- Presentation skills
- Customer service excellence
- Total loss handling
- Training development
Timeline
Total Loss Claim Associate
State Farm
02.2022 - Current
Fire ILR Claims Associate
State Farm
02.2022 - 10.2023
Mentor Assistant for Fire ILR Bridge
State Farm
02.2022 - 10.2023
Associate of Arts - guitar, music theory, live performance, musicianship, ear training, composition, improvisation
Musician's Institute
High School Diploma -
Susquehanna Township High School
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