Front Desk Receptionist/ Mailroom Clerk
The Los Angeles Dream Center Foundation
09.2024 - 03.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Assisted in coordination of company events, contributing to successful and well-organized functions.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Implemented more efficient mail distribution system, ensuring timely delivery of correspondence to staff.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Initiated system for tracking office supplies, leading to more efficient inventory management.
- Greeted visitors warmly, creating positive first impression of organization.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Distribute all mail received and signed off, taking ownership of each package.
