KAYLA BENNETT
Holbrook
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
11
11
years of professional experience
Work History
Customer Service Representative 3
Arizona Department of Transportation
03.2023 - Current
- Demonstrated strong attention to detail when examining identification documents presented during motor vehicle transactions, protecting against potential fraud or misrepresentation cases.
- Assisted customers in obtaining driver''s licenses by thoroughly reviewing applications and administering appropriate tests according to state regulations.
- Enhanced office productivity by maintaining organized records and ensuring accurate documentation for all motor vehicle-related matters.
- Promoted excellent customer service standards by promptly addressing client concerns or complaints, working towards mutually beneficial resolutions whenever possible.
- Maintained strict confidentiality regarding sensitive customer information, adhering to legal guidelines and company policies at all times.
- Reduced wait times for customers by effectively managing appointment schedules and optimizing service delivery during peak hours.
- Improved customer satisfaction by efficiently processing motor vehicle transactions and addressing inquiries.
- Issued temporary permits as needed for individuals seeking limited access to operate their vehicles within specific timeframes or conditions.
- Facilitated smooth registration renewals for clients through diligent verification of required documents and prompt processing of paperwork.
- Contributed to a positive work atmosphere by actively participating in staff meetings, trainings, and performance evaluations.
- Streamlined workflow with consistent communication and collaboration among team members, resulting in a more efficient work environment.
- Educated new drivers on traffic rules, safety practices, and other essential knowledge needed for responsible driving behavior on the roadways.
- Conducted exams and tests, graded responses and accurately determined licensing approvals and data verification.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
Front Desk Receptionist, School Nurse
Holbrook Unified School District
11.2022 - 03.2023
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Completed data entry and filing to keep records updated for easy retrieval.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Developed FAQ document for common visitor inquiries, streamlining information provision.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Conducted routine screenings for vision, hearing, and dental health, promptly identifying any issues requiring further attention.
- Collaborated with teachers to create a safe and inclusive learning environment for all students, taking into account individual health needs.
- Maintained accurate records of student immunizations, ensuring compliance with state requirements and school policies.
- Supported overall student success by managing health conditions that could interfere with academic progress.
- Dedicated time to professional development by attending conferences and workshops, staying current on best practices in school nursing and enhancing my skills to better serve the school community.
- Provided emergency care to injured students, effectively assessing situations and administering appropriate treatments.
- Established strong relationships with parents, ensuring timely communication regarding their child''s health status or needs.
- Administered medication to students as prescribed by physicians to provide necessary treatment and manage health conditions.
- Assessed student health and identified potential health concerns to provide appropriate care.
- Served as liaison between families, school personnel, and other healthcare providers on behalf of students.
- Maintained upkeep on defibrillators, blood pressure monitors and first aid kits to keep resources in working condition for emergencies.
- Provided essential clerical support for teachers by preparing materials, photocopying, and distributing documents.
Patient Scheduler
Summit Healthcare Medical Associates
02.2021 - 11.2022
- Provided compassionate support to patients during their healthcare journey, addressing concerns and answering questions about appointments promptly.
- Demonstrated excellent problem-solving skills when faced with scheduling conflicts or last-minute changes, finding solutions that satisfied both patients and providers alike.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing appointment changes.
- Coordinated with other departments for seamless patient transfers, expediting necessary follow-up appointments.
- Verified insurance coverage and obtained pre-authorizations.
- Managed waiting lists effectively, contacting patients when earlier appointments became available.
- Handled cancellations professionally, rescheduling patients in a timely manner while minimizing disruptions to daily operations.
- Maintained confidentiality and adhered to HIPAA regulations when handling sensitive patient information during the scheduling process.
- Reduced no-show rates with timely appointment reminders and confirmation calls.
- Maintained accurate patient records, updating contact information and insurance details as needed.
- Assisted in training new schedulers, sharing best practices and improving team efficiency.
- Utilized electronic health record systems effectively to manage patient appointments and minimize scheduling errors.
- Increased overall clinic efficiency by identifying gaps in schedules and offering available appointments proactively.
- Contributed to an organized office atmosphere by maintaining up-to-date schedules for multiple providers.
- Confirmed patient appointments a week in advanced before scheduled.
- Developed strong relationships with patients through clear communication, providing a positive experience from the first phone call onward.
- Collaborated with medical staff to optimize appointment availability, ensuring patients received timely care.
- Balanced provider schedules evenly between new consultations and follow-up visits for optimal care continuity.
- Managed a high call volume, prioritizing tasks to provide exceptional customer service in a fast-paced environment.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Implemented care and efficiency improvements to support and enhance office operations.
- Taught patients about medications, procedures, and care plan instructions.
Front Desk Receptionist
Quality Inn Hotel
09.2020 - 12.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Streamlined reservations process for improved accuracy and guest experience.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Monitored security cameras to maintain safety and security of guests and hotel.
- Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
- Facilitated smooth communication between various hotel departments by relaying relevant information in a timely manner.
- Trained new front desk staff in hotel policies and procedures, maintaining consistent service standards.
- Managed lost and found items to assist guests with retrieving belongings.
- Resolved service-related problems and documented actions in system.
- Developed strong working relationships with colleagues, fostering teamwork and seamless service delivery across all departments.
- Ensured accurate inventory management of hotel supplies, reducing waste and optimizing resource allocation.
Docketing Clerk 1
Navajo County
02.2020 - 09.2020
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Boosted departmental collaboration by coordinating schedules and facilitating communication between teams.
- Ensured timely communication, coordinating between attorneys, judges, and court personnel.
- Enhanced docket accuracy by meticulously reviewing and verifying case information.
- Delivered superior customer service, attending to inquiries from attorneys, clients, or other stakeholders on the progress or status of cases.
- Expedited document processing, facilitating swift resolution of cases.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Provided assistance to attorneys and court personnel in courtroom
- Prepared court orders and judgments for signature.
- Examined legal documents submitted to courts for adherence to laws and court procedures.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
Judicial Secretary
Navajo County
07.2019 - 02.2020
- Liaised effectively with attorneys, law clerks, bailiffs, court reporters, witnesses, defendants, plaintiffs, and other stakeholders involved in court proceedings.
- Maintained strict confidentiality in handling sensitive information related to cases and litigants.
- Provided exemplary customer service when interacting with external parties, ensuring timely responses to inquiries and concerns.
- Expedited communication between parties with timely preparation and distribution of correspondence.
- Streamlined judicial processes by organizing and maintaining case files and legal documents.
- Facilitated successful hearings by anticipating needs of involved parties and providing appropriate accommodations or assistance as needed.
- Increased efficiency in case processing by maintaining an organized system for tracking progress of multiple ongoing cases simultaneously.
- Managed deadlines proactively, coordinating timely submission of legal briefs, motions, and other required case materials.
- Assisted in training new judicial secretaries, sharing best practices and ensuring consistent quality across the team.
- Demonstrated adaptability in managing unforeseen challenges or changes within the court proceedings, quickly adjusting as necessary to maintain smooth operations.
- Coordinated court proceedings efficiently by preparing necessary documentation and communicating effectively with all involved parties.
- Reduced errors in legal documents by meticulously proofreading drafts before submission or filing.
- Developed effective relationships with courthouse personnel resulting in more efficient scheduling of hearings.
- Transcribed legal documents and phone conversations.
- Filed documents with courts on behalf of attorney.
- Scheduled all appointments, appearances and briefings.
- Completed data entry of legal documents into electronic filing systems.
- Created and printed legal documents for attorneys to review.
- Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
- Assisted with preparation of trial materials and documents.
Peer Support Specialist
ChangePoint Integrated Health
02.2019 - 07.2019
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
Front Desk Receptionist
Lexington Inn
08.2016 - 06.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Organized and maintained files and records to ensure up-to-date documentation.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Greeted visitors warmly, creating positive first impression of organization.
Front Desk Receptionist, Night Audit
America's Best Value Inn Hotel
06.2016 - 08.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Strengthened interdepartmental communication channels through proactive collaboration with housekeeping, maintenance, and front desk teams.
- Elevated guest satisfaction ratings with attentive service and prompt resolution of any issues encountered during overnight stays.
- Aided in reducing accounting errors by meticulously auditing invoices, receipts, and other financial documents as part of the nightly reconciliation process.
- Promoted a welcoming atmosphere for arriving late-night guests by providing exceptional customer service at checkin.
- Assisted in training new Night Audit Clerks, contributing to a well-prepared and knowledgeable team.
- Managed guest requests efficiently while maintaining strict adherence to privacy regulations and confidentiality guidelines.
- Reduced discrepancies in revenue reports by thoroughly verifying room rates, taxes, and fees on a nightly basis.
- Enhanced guest experience by providing personalized recommendations for local attractions and dining options.
Office Worker
Wahweap Marina Executive Office
05.2015 - 07.2015
- Completed clerical tasks such as filing, copying, and distributing mail.
- Increased office efficiency by organizing and maintaining a well-structured filing system.
- Assisted in the preparation and distribution of reports, contributing to data-driven decision-making processes.
- Handled incoming correspondence professionally and efficiently, directing messages to appropriate parties as necessary.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Maintained digital and physical files for projects, business records and customer accounts.
- Improved customer satisfaction by addressing inquiries promptly and professionally.
- Ordered and restocked office supplies to keep staff efficient and on-task.
- Developed spreadsheets for tracking important metrics, enabling accurate reporting and data analysis.
- Received, sorted and distributed incoming mail to staff members and coordinated outgoing parcels.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Created and maintained detailed records of all office activities.
Server
Amangiri
02.2014 - 01.2015
- Suggested wine pairings to go with specific menu items.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
- Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
- Upheld strict cleanliness standards, adhering to food safety guidelines and maintaining an immaculate dining area.
- Managed sections for smooth flow of guests and orders.
- Trained new servers on fine dining etiquette and company standards, improving overall team performance.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Adhered to all company policies and procedures while consistently delivering high-quality service experiences for every guest interaction.
- Showcased extensive knowledge of menu items, offering adept recommendations to suit individual preferences.
- Collaborated with kitchen staff for seamless communication and accurate preparation of customized orders.
- Handled guest complaints professionally, resulting in satisfied customers and repeat business.
- Supported special events such as weddings or corporate functions, executing flawless service tailored to unique requirements.
- Took and submitted orders that accommodated customer preferences and dietary requirements.
- Actively participated in staff meetings and training sessions to stay current on industry trends, elevating the overall fine dining experience for guests.
- Rolled silverware, set up tables and polished glassware and silverware.
- Coordinated with event planners on special occasions to ensure seamless service for large groups and parties.
- Maintained cleanliness and organization of server station and dining area, adhering to health and safety standards.
- Managed guest reservations and seating arrangements to optimize dining flow and minimize wait times.
Cashier
Walmart
05.2013 - 12.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
Associate of Applied Science - Surgical Technology
Northland Pioneer College
Holbrook, AZ05.2025
Bachelor of Science - Healthcare Management
Colorado Technical University
Colorado Springs, CO02.2022
High School Diploma -
Holbrook High School
Holbrook, AZ06.2021
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Professional telephone demeanor
- Scheduling
- Data Entry
Timeline
Customer Service Representative 3
Arizona Department of Transportation
03.2023 - Current
Front Desk Receptionist, School Nurse
Holbrook Unified School District
11.2022 - 03.2023
Patient Scheduler
Summit Healthcare Medical Associates
02.2021 - 11.2022
Front Desk Receptionist
Quality Inn Hotel
09.2020 - 12.2020
Docketing Clerk 1
Navajo County
02.2020 - 09.2020
Judicial Secretary
Navajo County
07.2019 - 02.2020
Peer Support Specialist
ChangePoint Integrated Health
02.2019 - 07.2019
Front Desk Receptionist
Lexington Inn
08.2016 - 06.2018
Front Desk Receptionist, Night Audit
America's Best Value Inn Hotel
06.2016 - 08.2016
Office Worker
Wahweap Marina Executive Office
05.2015 - 07.2015
Server
Amangiri
02.2014 - 01.2015
Cashier
Walmart
05.2013 - 12.2013
Associate of Applied Science - Surgical Technology
Northland Pioneer College
Bachelor of Science - Healthcare Management
Colorado Technical University
High School Diploma -
Holbrook High School
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