Kayla Dawes
Gilbert
Summary
Dynamic professional with a proven track record in customer service and teamwork, demonstrated at North Fork Bank and beyond. Goes above and beyond in ensuring customer satisfaction and customer loyalty. Excels with Problem-solving skills and multi-tasking strengths to drive business success.
Overview
11
11
years of professional experience
Work History
Salon Owner/Operator
Self Employed Services
07.2013 - 03.2014
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
- Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
- Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
- Implemented a reward system for employee performance, motivating staff to continually strive for excellence.
- Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Introduced loyalty programs to incentivize repeat business from satisfied customers.
- Learned and remained updated on statutory requirements and regulations.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
Salon Owner/Operator
Self Employed Services
07.2016 - 07.2024
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
- Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
- Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
- Implemented a reward system for employee performance, motivating staff to continually strive for excellence.
- Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Introduced loyalty programs to incentivize repeat business from satisfied customers.
- Learned and remained updated on statutory requirements and regulations.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
Bank Teller
North Fork Bank
06.2014 - 03.2015
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Made great connections throughout the company before we transitioned into Bank of Colorado.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Sales Associate
The Garden Center
05.2014 - 09.2014
- Organized flowers, shrubs and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed and cared for all plants, shrubs, and flowers daily to ensure they maintained their quality for our customers.
- Learned about new products frequently.
Education
High School Diploma -
Paonia High School
Paonia, CO05.2013
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Timeline
Salon Owner/Operator
Self Employed Services
07.2016 - 07.2024
Bank Teller
North Fork Bank
06.2014 - 03.2015
Sales Associate
The Garden Center
05.2014 - 09.2014
Salon Owner/Operator
Self Employed Services
07.2013 - 03.2014
High School Diploma -
Paonia High School