Kayla English
Apache Junction
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
10
10
years of professional experience
Work History
Warehouse Worker
Amazon Warehouse
Mesa
03.2023 - Current
- Operated scanners, computers, and other equipment to track orders.
- Operated material handling equipment to transport goods within the warehouse.
- Sorted and organized inventory for efficient access and storage.
- Conducted quality checks on incoming and outgoing shipments.
- Assisted team members in completing daily workload efficiently.
- Maintained cleanliness and organization of work areas throughout the facility.
- Collaborated with supervisors to streamline warehouse processes and workflows.
Delivery Driver
Instacart Shoppers
02.2020 - Current
- Worked in-store to shop and fulfill customer's online orders using a mobile device equipped with the Instacart Shopper App
- Provided excellent customer service by focusing on product quality and freshness, and substituting potential out-of-stock items
- Selected items accurately from customer orders for timely delivery.
- Communicated with customers regarding order updates and substitutions.
- Utilized mobile apps for order management and communication with customers.
Customer Service Representative
Home Depot
Tempe
05.2017 - 11.2019
- Provided detailed product information to help customers make informed decisions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assist customers by contacting vendors or carriers when necessary
- Resolved customer complaints swiftly and effectively to enhance satisfaction.
Cashier/Customer Service
PetClub
Apache Junction
07.2015 - 03.2017
- Supervised daily operations and workflow of cashier team.
- Trained new cashiers on register systems and customer service protocols.
- Assisted customers with inquiries, providing exceptional service and support.
- Coordinated scheduling and staffing to meet business needs effectively.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Assisted customers with questions, complaints, and issues regarding their purchases or accounts.
- Processed payments from customers using various payment methods such as credit cards or cash.
- Resolved customer disputes in a timely manner while adhering to company policies.
Education
CNA license -
Pima Medical Institute
Mesa, US06.2025
High School Diploma -
Gilbert high school
Gilbert, AZ05.2016
Skills
- Cold Calling
- Hospitality
- Typing
- Live chat
- Microsoft Office
- Windows
- Customer support
- Upselling
- Team collaboration
- Time management
- Effective communication
Timeline
Warehouse Worker
Amazon Warehouse
03.2023 - Current
Delivery Driver
Instacart Shoppers
02.2020 - Current
Customer Service Representative
Home Depot
05.2017 - 11.2019
Cashier/Customer Service
PetClub
07.2015 - 03.2017
CNA license -
Pima Medical Institute
High School Diploma -
Gilbert high school