Kayla Piercy
Scottsdale
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders, and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Manager
Lucky Strike Ent
Scottsdale
08.2023 - Current
- Managed daily operations to ensure smooth workflow and efficiency.
- Coordinated staff schedules to optimize resource allocation and coverage.
- Implemented inventory control procedures to maintain stock levels and minimize waste.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Lead Banquet Server
Mavrix
Scottsdale
03.2020 - 08.2023
- Led banquet service team during events to ensure smooth operations.
- Coordinated with kitchen staff for timely food preparation and delivery.
- Trained new servers on service standards and customer interaction techniques.
- Communicated with clients to understand event requirements and preferences.
- Provided exceptional service to high volume of daily customers.
Operations Manager
Rasing Canes
Scottsdale
11.2019 - 03.2021
- Monitored compliance with company policies and regulatory requirements.
- Assisted in budgeting and cost management for operational expenses.
- Delegated work to staff, setting priorities and goals.
Education
Some College (No Degree) - Business Management
Maricopa Community Colleges, Mesa Community College
Mesa, AZSkills
- Inventory management
- Resource allocation
- Operational compliance
- Budgeting processes
- Event coordination
Certification
- Servsafe
Arizona Title IV Certification
Timeline
Operations Manager
Lucky Strike Ent
08.2023 - Current
Lead Banquet Server
Mavrix
03.2020 - 08.2023
Operations Manager
Rasing Canes
11.2019 - 03.2021
Some College (No Degree) - Business Management
Maricopa Community Colleges, Mesa Community College