Kayla Reyes Quiroz
Glendale
Summary
Dynamic and detail-oriented professional with extensive cash handling experience at Desert Diamond Casino. Proven track record in customer service excellence, ensuring compliance with gaming regulations. Bilingual and reliable, adept at multitasking and maintaining accuracy under pressure, contributing to enhanced guest experiences and operational efficiency.
Overview
7
7
years of professional experience
Work History
Cage Cashier
Desert Diamond Casino
Glendale, AZ
01.2022 - Current
- Processed cash transactions efficiently, ensuring accuracy and compliance with gaming regulations.
- Assisted patrons with inquiries, providing excellent customer service to enhance guest experience.
- Maintained security protocols while handling large volumes of cash and chips during shifts.
- Monitored gaming activities closely, reporting any discrepancies or suspicious behavior promptly.
- Trained new staff on cash handling best practices and casino policies effectively.
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
Admissions Clerk
Hurricane Harbor
Phoenix, AZ
03.2022 - 10.2022
- Processed incoming applications and documentation for accuracy and completeness.
- Coordinated communication with prospective students regarding admissions requirements and deadlines.
- Assisted in maintaining electronic filing system for student records and application materials.
- Responded to inquiries from applicants via phone and email, providing timely information on admission status.
Money Handler
PLS Check Cashing
Phoenix
10.2018 - 11.2020
- Processed check transactions accurately and efficiently.
- Assisted customers with cashing checks and other financial services.
- Maintained compliance with company policies and regulatory requirements.
- Handled cash management tasks, ensuring balanced registers at all times.
Package Handler
Amazon
Phoenix, AZ
04.2020 - 09.2020
- Operated material handling equipment to ensure efficient package movement within facility.
- Sorted and organized packages for timely delivery, maintaining workflow efficiency.
- Adhered to safety protocols, ensuring a secure working environment for all team members.
- Assisted in training new employees on proper handling techniques and operational procedures.
Education
High School Diploma -
Robert L.Duffy High School
Phoenix, AZSkills
- Reliability and punctuality
- Professionalism and courtesy
- Cash handling
- Data entry efficiency
- Currency counting
- Cash counting speed
- Wire transfers
- Fraud detection
- Jackpot payouts
- Casino regulations
- Multitasking
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Admissions Clerk
Hurricane Harbor
03.2022 - 10.2022
Cage Cashier
Desert Diamond Casino
01.2022 - Current
Package Handler
Amazon
04.2020 - 09.2020
Money Handler
PLS Check Cashing
10.2018 - 11.2020
High School Diploma -
Robert L.Duffy High School