Kayla Smith
Chandler
Summary
Professional with experience in hospitality management and guest services. Focused on team collaboration and achieving results, adapting seamlessly to changing needs. Skilled in customer service, scheduling, and conflict resolution. Known for reliability, strong communication skills, and leadership abilities.
Overview
10
10
years of professional experience
Work History
Front Desk Supervisor
Hilton Garden Inn & Home2 Suites
01.2023 - Current
- Greet & check-in/check-out guests, ensuring a smooth & pleasant experience. Manage reservations, including modifications & cancellations. Address guest inquiries & concerns promptly. Process payments and handle cash transactions. Coordinate with housekeeping, maintenance, and food & beverage departments to ensure guest satisfaction. Provide local information & recommendations to enhance guests’ stay.
Night Auditor
Doubletree by Hilton
08.2023 - 02.2024
- Perform end-of-day financial reporting, including balancing cash drawers, reconciling credit card transactions, and generating daily revenue reports. Handle guest check-ins and check-outs during overnight shifts, ensuring a seamless experience and resolving any issues or complaints promptly. Conduct nightly audits of the hotel’s financial transactions and operational processes, identifying and rectifying discrepancies.
Front Desk Agent
GreenTree Inn & Suites
10.2021 - 12.2022
- Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated guest reservations using property management systems to optimize occupancy rates.
- Trained new front desk staff on procedures and customer engagement techniques.
Front Desk Agent
Arroyo Pinion Hotel
10.2021 - 12.2022
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Collaborated with housekeeping and maintenance departments to ensure room readiness and satisfaction.
- Assisted in maintaining accurate records of guest accounts and billing information.
Front Desk Manager
Southwest Inn at Sedona a Boutique Sedona AZ Hote
10.2021 - 12.2022
- Supervised front desk operations, ensuring seamless guest check-in and check-out processes.
- Trained and mentored staff on customer service best practices and hotel policies.
- Implemented scheduling strategies to optimize front desk coverage during peak hours.
- Resolved guest inquiries and complaints effectively, enhancing overall guest satisfaction.
Owner
Panda Cleaning LLC
09.2015 - 01.2020
- Managed daily operations, ensuring efficient workflows across all business functions.
- Oversaw financial management, including budgeting, forecasting, and cash flow analysis.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
Education
Associate of Applied Science - Criminalistics
Parkland College
Champaign, IL05-2009
Skills
- Exceptional communication and interpersonal skills
- Proficient in hotel management software (eg, OnQ, SkyTouch,)
- Strong problem-solving & conflict resolution abilities
- Ability to multitask & handle high-pressure situations
- Knowledge of local attractions and services
- Excellent organizational & time-management skills
- Staff training and development
- Guest safety
- Daily reporting
Timeline
Night Auditor
Doubletree by Hilton
08.2023 - 02.2024
Front Desk Supervisor
Hilton Garden Inn & Home2 Suites
01.2023 - Current
Front Desk Agent
GreenTree Inn & Suites
10.2021 - 12.2022
Front Desk Agent
Arroyo Pinion Hotel
10.2021 - 12.2022
Front Desk Manager
Southwest Inn at Sedona a Boutique Sedona AZ Hote
10.2021 - 12.2022
Owner
Panda Cleaning LLC
09.2015 - 01.2020
Associate of Applied Science - Criminalistics
Parkland College
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