Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Smith

Tucson

Summary

Enthusiastic and driven customer service professional, dedicated to maintaining customer satisfaction, and contributing to overall company success. Accustomed to working in a fast-paced environment, with the ability to stay organized, think quickly, and successfully handle situations with professionalism and empathy.

Overview

7
7
years of professional experience

Work History

Rooms Coordinator

Westin La Paloma Resort & Spa
08.2022 - Current
  • Communicate regularly with, and attend meetings with other departments, such as housekeeping, engineering, etc. to successfully manage rooms.
  • Manage and oversee the assignment of hotel rooms based on guest preferences, special requests, and the hotel’s occupancy needs, ensuring optimal room utilization and guest satisfaction.
  • Monitor room availability and balance inventory.
  • Train employees on hotel policies, procedures, and multiple software systems.
  • Assist with front desk operations during busy seasons, including check-ins, check-outs, reservations, payment collections, and answering a multiline phone system.

Guest Service Agent

Sonesta ES Suites
11.2020 - 06.2022
  • Maintained knowledge of long-term guest preferences to offer a personalized experience.
  • Greeted and checked in/out guests daily, ensuring smooth and efficient arrival and departure processes.
  • Responded to telephone calls from guests promptly and courteously.
  • Assisted in resolving customer complaints in a courteous and professional manner.

Hostess

Hacienda Del Sol Guest Ranch Resort
08.2019 - 02.2020
  • Trained in and maintained Forbes Five-Star service standard
  • Greeted guests warmly upon arrival, seating them promptly and professionally.
  • Stayed attentive to server availability and upcoming reservations.
  • Delivered outstanding service and support from the initial interaction to the final departure.

Shift Leader

MOD Pizza
06.2018 - 05.2019
  • Positioned staff in key areas throughout the shift to optimize department productivity.
  • Supervised team operations to ensure quick, efficient service delivery.
  • Ensured staff was properly trained on all aspects of their job duties.
  • Evaluated employee performance, delivering individualized feedback and praise.
  • Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard.

Education

Mountain View High School
Tucson, AZ

Skills

  • Exceptional customer service
  • Effective communication and teamwork
  • Strong organizational skills
  • Time management
  • Critical thinking
  • Attention to detail
  • Task prioritization
  • Multitasking abilities
  • Problem resolution
  • Telephone etiquette

Timeline

Rooms Coordinator

Westin La Paloma Resort & Spa
08.2022 - Current

Guest Service Agent

Sonesta ES Suites
11.2020 - 06.2022

Hostess

Hacienda Del Sol Guest Ranch Resort
08.2019 - 02.2020

Shift Leader

MOD Pizza
06.2018 - 05.2019

Mountain View High School

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Kayla Smith