Kayla Smith
Tucson
Summary
Enthusiastic and driven customer service professional, dedicated to maintaining customer satisfaction, and contributing to overall company success. Accustomed to working in a fast-paced environment, with the ability to stay organized, think quickly, and successfully handle situations with professionalism and empathy.
Overview
7
7
years of professional experience
Work History
Rooms Coordinator
Westin La Paloma Resort & Spa
08.2022 - Current
- Communicate regularly with, and attend meetings with other departments, such as housekeeping, engineering, etc. to successfully manage rooms.
- Manage and oversee the assignment of hotel rooms based on guest preferences, special requests, and the hotel’s occupancy needs, ensuring optimal room utilization and guest satisfaction.
- Monitor room availability and balance inventory.
- Train employees on hotel policies, procedures, and multiple software systems.
- Assist with front desk operations during busy seasons, including check-ins, check-outs, reservations, payment collections, and answering a multiline phone system.
Guest Service Agent
Sonesta ES Suites
11.2020 - 06.2022
- Maintained knowledge of long-term guest preferences to offer a personalized experience.
- Greeted and checked in/out guests daily, ensuring smooth and efficient arrival and departure processes.
- Responded to telephone calls from guests promptly and courteously.
- Assisted in resolving customer complaints in a courteous and professional manner.
Hostess
Hacienda Del Sol Guest Ranch Resort
08.2019 - 02.2020
- Trained in and maintained Forbes Five-Star service standard
- Greeted guests warmly upon arrival, seating them promptly and professionally.
- Stayed attentive to server availability and upcoming reservations.
- Delivered outstanding service and support from the initial interaction to the final departure.
Shift Leader
MOD Pizza
06.2018 - 05.2019
- Positioned staff in key areas throughout the shift to optimize department productivity.
- Supervised team operations to ensure quick, efficient service delivery.
- Ensured staff was properly trained on all aspects of their job duties.
- Evaluated employee performance, delivering individualized feedback and praise.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard.
Education
Mountain View High School
Tucson, AZSkills
- Exceptional customer service
- Effective communication and teamwork
- Strong organizational skills
- Time management
- Critical thinking
- Attention to detail
- Task prioritization
- Multitasking abilities
- Problem resolution
- Telephone etiquette
Timeline
Rooms Coordinator
Westin La Paloma Resort & Spa
08.2022 - Current
Guest Service Agent
Sonesta ES Suites
11.2020 - 06.2022
Hostess
Hacienda Del Sol Guest Ranch Resort
08.2019 - 02.2020
Shift Leader
MOD Pizza
06.2018 - 05.2019
Mountain View High School
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