Kayla Washburn
Scottdale,AZ
Summary
Dedicated Head Hostess with proven strengths in guest relations, problem-solving, and reservation coordination. Committed to enhancing dining experiences through effective communication and team training.
Overview
6
6
years of professional experience
Work History
Head Hostess
Mastro's Steakhouse
Scottsdale, AZ
10.2024 - Current
- Managed guest reservations and seating arrangements to optimize dining flow.
- Trained and supervised host team to enhance customer service standards.
- Coordinated with kitchen and waitstaff for seamless service delivery.
- Addressed guest inquiries and concerns to ensure satisfaction and loyalty.
Hostess/Server
Nick's Italian Restaurant
Scottsdale, AZ
12.2020 - Current
- Greet and seat guests while maintaining organized waitlists during busy service hours
- Manage takeout orders and coordinate with kitchen staff to ensure order accuracy
- Provide professional customer service and resolve guest concerns when necessary
- Recently promoted to server, responsible for taking orders and ensuring a positive dining experience
Cashier
Chick-fil-A
Scottsdale, AZ
10.2019 - 04.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Assisted customers with inquiries and provided product recommendations.
- Implemented strategies to improve transaction speed during peak hours.
Education
High School Diploma - Communications
Arizona State University
Tempe, AZ05-2027
High School Diploma -
Chaparral High School
Scottsdale, AZ05-2023
Skills
- Guest service
- Reservation coordination
- Guest relations
- Exceptional communication
- Greeting and seating
- Detail-oriented
Timeline
Head Hostess
Mastro's Steakhouse
10.2024 - Current
Hostess/Server
Nick's Italian Restaurant
12.2020 - Current
Cashier
Chick-fil-A
10.2019 - 04.2020
High School Diploma - Communications
Arizona State University
High School Diploma -
Chaparral High School