Richard Forte
Phoenix
Summary
Dynamic professional with a proven track record at Walmart, excelling in customer service and technical support. Expert in managing high call volumes and complex customer issues, enhancing satisfaction levels. Skilled in both critical thinking and graphic design, I significantly contributed to team productivity and process optimization. Adept at fostering teamwork and leveraging technical skills for operational excellence.
Overview
6
6
years of professional experience
Work History
Customer Service Representative Agent
Walmart
12.2021 - Current
- Managed high call volumes while maintaining a calm and professional demeanor.
- Adapted to various customer personalities to provide personalized service.
- Provided friendly support to customers by answering inquiries and resolving issues.
- Handled customer complaints with patience and worked towards suitable solutions.
- Navigated multiple systems simultaneously for efficient information retrieval during live calls with customers.
- Supported peers through knowledge sharing, collaboration efforts resulting in an enhanced team dynamic and heightened productivity levels.
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
- Contributed to a positive work environment by actively participating in team meetings and sharing ideas for improvement.
- Adhered to company guidelines and protocols while representing the brand professionally during all interactions with customers.
- Collaborated with team members to optimize processes for increased efficiency in handling customer complaints.
Dishwasher
Rosatis
09.2019 - 12.2019
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
Technical Assistant
Simply The Best Heating & Cooling
03.2019 - 09.2019
- Supported setup and maintenance of equipment for various projects.
- Assisted in daily operations by organizing files and maintaining records.
- Contributed to creating user manuals and documentation for reference.
- Gathered, organized and distributed technical documentation.
- Installed technical hardware and software in deskside support environment.
- Troubleshot malfunctioning hardware and software deployments to support nonstop operations.
- Transferred computer files between programs.
Education
High School Diploma -
Apache Junction High School
Apache Junction, AZ05-2022
Skills
- Customer focus
- Building rapport
- Assertiveness
- Live chat support
- Critical thinking
- Customer service
- Prioritization
- Animation
- Hand drawing
- Graphic design
- Story development
- Editing
- Teamwork
- Production and processing
Timeline
Customer Service Representative Agent
Walmart
12.2021 - Current
Dishwasher
Rosatis
09.2019 - 12.2019
Technical Assistant
Simply The Best Heating & Cooling
03.2019 - 09.2019
High School Diploma -
Apache Junction High School
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