Kaylee Hart
Yuma
Summary
Professional hospitality worker, ready to excel in fast-paced and slow-paced environments. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Server
Olive Garden
12.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Trainer
Olive Garden
05.2021 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
To-Go Specialist
Olive Garden
03.2021 - Current
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Increased repeat business by consistently providing friendly and attentive service.
Busser
Olive Garden
07.2020 - 02.2021
- Performed closing duties to include cleaning of tables, booths and floors
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Trained new staff in bussing and cleaning procedures.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
Education
College Student -
Arizona Western College
Yuma, AZ04.2025
High School Diploma -
Gila Vista High School
Yuma, AZ05-2022
Skills
- Basic understanding of the Dewey Decimal System
- Strong work ethic
- Task prioritization
- Exceptional customer service
- Cash handling
- Guest engagement
- Dependable
- Professional upbeat attitude
Accomplishments
- Awarded the bronze pin by Olive Garden management for excellent customer service and hard work; 2020-03
- Awarded the Olive Garden pin by Olive Garden management for being an outstanding team member and for team-work; 2022-06
Timeline
Server
Olive Garden
12.2023 - Current
Trainer
Olive Garden
05.2021 - Current
To-Go Specialist
Olive Garden
03.2021 - Current
Busser
Olive Garden
07.2020 - 02.2021
College Student -
Arizona Western College
High School Diploma -
Gila Vista High School
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