KAYLEE LOPEZ
Tide Table
Tempe
9
years of professional experience
EMS Driver/ EMT supports emergency response on 7+ calls per shift by driving ambulances to 911 calls, assisting with loading and transporting 11–20 patients per week, and preparing patients for transport. Manages vital signs monitoring, first aid, and oxygen or bandaging support while working alongside ambulance and hospital crews. Keeps EMS equipment and vehicles ready through 11–20 equipment checks per week and routine maintenance and safety checks.
Work History
Medical Assistant
3 Months- Assisted healthcare providers with examinations and procedures, enhancing patient care quality and efficiency.
- Administered patient health assessments, ensuring accurate documentation of vital signs and medical histories.
- Coordinated patient scheduling, optimizing clinic operations to reduce wait times and improve service delivery.
- Managed electronic health records, maintaining data accuracy and confidentiality in compliance with regulations.
- Implemented process improvements that enhanced workflow efficiency, contributing to overall clinic productivity.
- Led initiatives to streamline communication between departments, improving interdisciplinary collaboration for patient management.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Contributed to a clean and safe clinic environment by adhering to sanitation protocols.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
Emergency Room Unit Clerk
3 Years 6 Months- Coordinated communication between medical staff and patients to facilitate efficient care delivery.
- Maintained electronic health records with attention to detail, ensuring compliance with healthcare regulations.
- Streamlined front desk operations by implementing new scheduling protocols, reducing wait times for patients.
- Managed patient admissions and discharge processes, ensuring accuracy in documentation and timely updates.
- Developed standardized procedures for data entry tasks, improving accuracy and efficiency across the unit.
- Led initiatives to enhance patient experience through improved communication strategies and workflow optimization.
- Contributed to a positive patient experience by providing compassionate assistance to patients and their families during their ER visit.
- Streamlined patient discharge processes by assembling necessary paperwork and discharge instructions swiftly and accurately.
- Enhanced communication between medical staff by promptly relaying critical information and updates on patient status.
- Promoted a safe environment by maintaining a clean and organized unit clerk workstation throughout each shift.
- Collaborated with interdisciplinary teams to coordinate seamless transitions between departments for admitted patients.
- Streamlined the registration process for incoming patients, gathering essential demographic and insurance information quickly and accurately.
- Improved patient flow by efficiently managing admissions, discharges, and transfers in the Emergency Room.
- Managed the coordination of ambulance arrivals, communicating vital details such as arrival time and number of incoming patients to the appropriate staff members.
- Adhered to HIPAA guidelines while handling sensitive patient information, protecting privacy rights, and maintaining confidentiality at all times.
- Ensured patient confidentiality by adhering to HIPAA regulations when handling sensitive information.
- Assisted in reducing wait times by effectively prioritizing tasks based on the urgency of patients'' needs.
- Expedited delivery of urgent messages to appropriate personnel, improving response time to emergent situations.
- Maintained accurate patient records by diligently updating electronic health systems with relevant data.
EMS Driver/ EMT
4 Years 3 Months- This position is responsible for driving city ambulances to Fire and EMS Emergency Calls
- Administer first aid such as oxygen or bandaging
- Supported ambulance and hospital crew during emergency response
- Assist placing patients on stretcher and loading into the ambulance
- Administered first aid, including oxygen therapy and bandaging, to stabilize patients
- Monitored and recorded patients' vital signs to inform treatment decisions
Barista
4 Years 10 Months- Interacted positively with customers during busy periods, enhancing overall customer experience.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Cleaned counters, machines, utensils and seating areas daily.
- Listened to customer requests and crafted personalized beverages, contributing to increased customer satisfaction.
- Restocked display cases with appealing arrangements, boosting visibility of specialty food items.
- Maintained regular and consistent attendance and punctuality.
- Completed successful daily cash audits to correctly balance drawers at the end of each shift.
Cashier
1 Year 6 Months- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Assisted customers with purchases, locating items, and enrolling in reward programs to improve overall shopping experience.
- Restocked and organized front lane merchandise to maintain visual appeal and facilitate customer access.
- Answered customer inquiries regarding store policies and resolved concerns to enhance customer satisfaction.
- Worked flexible schedule and extra shifts to meet business needs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Completed inventory counts and ordered merchandise.
- Used a POS system to enter orders, process payments and issue receipts.
Receptionist
2 Months- Answered high-volume, multi-line telephone, directing calls to appropriate company personnel.
- Maintained clean and organized reception area, enhancing first impression for visitors.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept the reception area clean and neat to give visitors a positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Delivered clerical support to employees through efficient copying, faxing, and filing of documents.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Managed high-volume, multi-line telephone system, ensuring calls were directed to appropriate personnel.
Barista
1 Year 11 Months- Engaged with customers during peak hours to foster a fun, positive atmosphere.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils and seating areas daily.
- Acquired customer preferences to craft personalized beverages, enhancing customer satisfaction.
- Arranged and restocked display cases to highlight specialty food items like bagels and muffins, increasing product visibility.
- Educated coworkers and customers about new products.
- Maintained regular and consistent attendance and punctuality.
- Created original artwork for special board displays daily.
Education
Currently Attending
Previously Attended
EMT 1 Course
High School Diploma
Certified Nursing Assistant - Medical
Skills
Visitor and customer relations
Call answering and routing
Multi-line telephone skills
Appointment scheduling
Administrative and clerical support
Patient transport support
Patient vital signs monitoring
Emergency dispatch coordination
Medical office procedures
Security awareness
Patient intake
Electronic health record documentation
Medical terminology
Insurance verification
Appointment reminder calls
Radio communication
Emergency call triage
Incident documentation
HIPAA compliance
Accomplishments
- Honor Roll 2017-2020
- Rookie of the year April 2018
- National Honor Society Member October 2020
Timeline
Medical Assistant
Bristol Bay Area Health Corporation
2026.05 - CurrentRead More
Emergency Room Unit Clerk
Bristol Bay Area Health Corporation
2023.02 - CurrentRead More
EMS Driver/ EMT
Dillingham Fire/Rescue Department
2022.05 - CurrentRead More
Barista
Tide Table
2021.10 - CurrentRead More
Cashier
Bigfoot
2020.10 - 2022.04Read More
Receptionist
KDLG 670am/89.9fm
2019.06 - 2019.08Read More
Barista
Bristol Alliance Fuels
2017.03 - 2019.02Read More
Dillingham City Schools
High School Diploma
Read More
UAF
EMT 1 Course
Read More
Northern Arizona University
Read More
Fort Lewis College
Read More
Lifework
Certified Nursing Assistant from Medical
Read More