Kaylee Pattillo
Litchfield Park
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Delaware North Sportservice
Glendale
02.2025 - 03.2025
- Provided product information and answered customer questions.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Tracked inventory levels throughout the day and restocked items as needed.
- Operated point-of-sale systems accurately to process payments from customers.
- Greeted customers upon entering the store and provided assistance.
Assistant Store Manager
Furniture 4 Less
Jacksonville
05.2024 - 12.2024
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Supervised cash handling processes to ensure accuracy of transactions.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Provided training to new employees on company policies and procedures.
- Advised clients on available financing options for purchasing new furnishings.
Manager
Tack Solutions
02.2022 - 07.2023
- Managed and motivated employees to be productive and engaged in work.
- Improved marketing to attract new customers and promote business.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cultivated partnerships with external consigners to maximize business opportunities and extend network reach within the industry sector.
Cashier/Customer Service
Van's Golf Shop
06.2022 - 01.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Assisted customers with returns, refunds and resolving transaction issues.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Welcomed customers and helped determine their needs.
Retail Sales Associate
Pristine uniforms
12.2021 - 02.2022
- Used in-store system to locate inventory and place special orders for customers.
- Managed cash register after end of shift to balance and record accurate transactions.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional customer service to all customers, most of whom were law enforcement.
Military
US Army
02.2021 - 11.2021
- Remained current with training and sought new training opportunities to further personal growth.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Worked effectively in fast-paced environments.
- Honorably discharged due to injury.
Cashier/Customer Service
Roger Dunn Golf Shop
08.2020 - 02.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Set up new sales displays each week with fresh merchandise.
Education
High school diploma -
Etiwanda High School
Etiwanda, CA05.2020
Skills
- Retail Sales
- Filing
- Google Docs
- Customer service
- Typing
- Clerical experience
- Mac OS
- Microsoft Access
- Scheduling and Coordinating
- Store management
- Negotiation
- Cash handling
- Point of sale operation
- Inventory management
- Product knowledge
- Team leadership
- Employee training
- Sales techniques
- Conflict resolution
- Time management
- Relationship building
Certification
Driver's License since 03/01/19 to present date, with a clean record.
Languages
Spanish
Professional
Affiliations
- Equine Enthusiast both in the competitive and leisure world.
- Enjoy Reading and movies alike
- anything outdoors
Timeline
Retail Sales Associate
Delaware North Sportservice
02.2025 - 03.2025
Assistant Store Manager
Furniture 4 Less
05.2024 - 12.2024
Cashier/Customer Service
Van's Golf Shop
06.2022 - 01.2023
Manager
Tack Solutions
02.2022 - 07.2023
Retail Sales Associate
Pristine uniforms
12.2021 - 02.2022
Military
US Army
02.2021 - 11.2021
Cashier/Customer Service
Roger Dunn Golf Shop
08.2020 - 02.2021
High school diploma -
Etiwanda High School
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