Kaylee Perry
Scottsdale
Summary
Reliable, hard-worker, who quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
Mesa
09.2024 - Current
- Prepared high-quality espresso beverages according to customer specifications.
- Operated coffee machines and equipment for daily beverage production.
- Maintained cleanliness and organization of the work area and equipment.
- Handled cash transactions accurately during busy shifts.
- Restocked supplies and managed inventory levels for peak hours.
- Collaborated with team members to ensure efficient store operations.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Shift Supervisor
Infusion Coffee & Tea
Mesa
01.2023 - 08.2024
- Supervised daily operations and ensured team adherence to service standards.
- Trained new staff on coffee preparation and customer service techniques.
- Managed inventory levels and organized product displays for optimal sales.
- Facilitated effective communication between team members and management.
- Scheduled shifts to optimize labor efficiency and meet customer demand.
- Resolved customer complaints promptly and professionally to enhance satisfaction.
Salesperson
Eco Roofing Solutions
Mesa
03.2024 - 03.2024
- Ran a home show booth for a week, gathering leads, and assisted in following up with those leads the next week
- Assisted customers in selecting eco-friendly roofing materials.
- Educated clients on sustainable roofing options and energy efficiency benefits..
- Conducted product demonstrations to showcase features and advantages of roofing solutions.
- Developed strong relationships with clients to foster repeat business and referrals.
- Provided personalized service to build relationships with customers.
Shift Lead Moderator
Alcatraz Escape Games
Tempe
06.2021 - 12.2022
- Facilitated engaging game experiences for participants at an immersive escape room venue.
- Coordinated with team members to ensure smooth operation of game sessions.
- Monitored player interactions to maintain a safe and enjoyable environment.
- Trained new moderators on game procedures and customer service best practices.
- Assisted in marketing efforts by promoting events through social media channels.
- Collaborated with management to implement improvements in game logistics and flow.
- Conducted weekly meetings with team members to discuss progress, challenges and strategies to reach goals.
- Answered incoming calls in a timely and professional manner.
- Conducted follow-up calls to confirm scheduled appointments and address inquiries.
- Set appointments with clients who wanted to book via phone or in person
Education
Saguaro High School
Scottsdale, AZSkills
- Customer service
- Effective communication
- Relationship building
- Friendly and outgoing
- Active listener
- Problem-solving
- Multitasking and organization
- Adaptive and creative
- Cleanliness
- Team player
- Time management
Timeline
Barista
Starbucks
09.2024 - Current
Salesperson
Eco Roofing Solutions
03.2024 - 03.2024
Shift Supervisor
Infusion Coffee & Tea
01.2023 - 08.2024
Shift Lead Moderator
Alcatraz Escape Games
06.2021 - 12.2022
Saguaro High School