Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kaylee Schmidt

Pinetop-Lakeside

Summary

Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.

Overview

1
1
year of professional experience

Work History

Receptionist

H&r Block
Pinetop-Lakeside
01.2024 - Current
  • Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
  • Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Processed payments and updated accounts to reflect balance changes.

Education

High School Diploma -

White Mountain Institute
Show Low, AZ
05-2024

Skills

  • Customer service
  • Data entry
  • Microsoft Office
  • Communications skills
  • Conflict resolution
  • Time management
  • Organizational skills
  • Document preparation

References

References available upon request.

Timeline

Receptionist

H&r Block
01.2024 - Current

High School Diploma -

White Mountain Institute
Kaylee Schmidt