- Volunteering at local animal shelters and rescue organizations
- Animal Care
- Growing herbs, vegetables, or fruits in home gardens
Kayleigh Ragsdale
Black Canyon City
Summary
8+ years customer service including waitressing, cashier, supervisor, shift lead, quality control and intake representative. I have worked in hospitality, medical, and handling bank accounts. I am a quick learner and am always open to learning new things.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Scheduling Specialist
CHS
12.2023 - 04.2024
- Maintained strict confidentiality of client information, adhering to HIPAA regulations and company policies at all times.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
Contacted provider offices to obtain medical records
Heidis Associate
10.2019 - 05.2022
- Company Overview: Nfusion Jefferson IN & BC Forward Indianapolis IN
- Contacted provider offices to obtain medical records
- Updated information through excel and email
- Attended daily meetings on updates for time zones or offices that needed to be reached as well
- Nfusion Jefferson IN & BC Forward Indianapolis IN
Prep
QDOBA Mexican Eats
10.2018 - 07.2019
- Prepare food in the back and make throughout shift
- Wash dishes and also work the line where I make the food in front of customers
Intake Representative
eviCore healthcare
06.2017 - 09.2018
- Company Overview: Formerly MedSolutions, Inc
- We set up the prior authorizations for doctor offices
- I assist in building cases for X-rays, CT scans, and MRI's
- Some of which I do approve of, when customers, doctors or other doctor offices call in, I provide status of authorizations and reasons as to why they have been denied
- Formerly MedSolutions, Inc
Order Specialist
Sync3
09.2017 - 05.2018
- Would take pick up orders for customers calling in and submit them
- Also would assist when they had orders that were not right or needed refunds
Education
Associates - medical arts
IntelliTec College
Colorado Springs, CO05.2009
Skills
- Professional telephone demeanor
- Documentation
- Customer service
- Problem-solving
- Strong work ethic
Interests
Timeline
Scheduling Specialist
CHS
12.2023 - 04.2024
Contacted provider offices to obtain medical records
Heidis Associate
10.2019 - 05.2022
Prep
QDOBA Mexican Eats
10.2018 - 07.2019
Order Specialist
Sync3
09.2017 - 05.2018
Intake Representative
eviCore healthcare
06.2017 - 09.2018
Associates - medical arts
IntelliTec College
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