Kaylie Caldera
Globe
Summary
Dynamic customer service professional with a proven track record at WAFD, excelling in conflict resolution and relationship building. Adept at managing customer accounts and enhancing satisfaction through active listening and critical thinking. Recognized for fostering loyalty and repeat business while efficiently handling escalated issues. Proficient in Microsoft Excel and call center operations.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
WAFD
06.2025 - Current
- Resolved customer inquiries efficiently through various communication channels.
- Handled escalated issues, employing conflict resolution techniques to achieve positive outcomes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed customer accounts, ensuring accurate updates and timely processing of requests.
- Collaborated with cross-functional teams to improve overall customer satisfaction scores.
Restaurant Hostess
Jumbo Chinese Restaurant
11.2022 - 08.2024
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system to optimize seating arrangements and minimize wait times.
- Assisted in maintaining cleanliness and organization of dining area and entryway.
- Coordinated with servers and kitchen staff to ensure smooth service flow.
Crew Member
Dairy Queen Grill & Chill
06.2021 - 11.2021
- Delivered exceptional customer service by assisting patrons with orders and inquiries.
- Maintained cleanliness and organization of dining area, ensuring a welcoming environment for guests.
- Operated point-of-sale systems accurately, managing cash transactions efficiently.
- Collaborated with team members to optimize workflow during peak hours, enhancing service speed.
Education
High School Diploma -
Globe High School
Globe, AZSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Computer proficiency
- Call center experience
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Team development
Accomplishments
I went to school to be a medical assistant, I was in a program called CVIT and I was the post secondary vice president. I got to go to Texas to compete in a medical competition, I also go to go to Tucson to compete in a phlebotomy competition. I'm CPR certified.
Timeline
Customer Service Representative
WAFD
06.2025 - Current
Restaurant Hostess
Jumbo Chinese Restaurant
11.2022 - 08.2024
Crew Member
Dairy Queen Grill & Chill
06.2021 - 11.2021
High School Diploma -
Globe High School