Kaylikah Gutierrez
Surprise
Summary
Personable and solution-oriented, with strong communication skills and genuine interest in helping customers. Understanding of automotive systems and maintenance schedules, coupled with strong problem-solving and organizational abilities. Dedicated to providing exceptional customer service and ensuring positive experience for every client.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Service Advisor
Big Brand Tire & Service
Glendale, AZ
09.2025 - Current
- Provided excellent customer service to all guests, demonstrating strong communication and problem-solving skills.
- Scheduled service appointments for customers.
- Educated customers on the importance of regular maintenance using the manufacturer's guidelines as a reference.
- Demonstrated proficiency in computer software programs used for tracking customer information, scheduling appointments, ordering parts and invoicing payment transactions.
- Engaged in active listening techniques in order to properly understand customer concerns about their vehicles.
Commercial Specialist (Assistant Manager)
Autozone
Peoria, AZ
05.2024 - 08.2025
- Responsible for driving commercial sales growth by developing and maintaining relationships with commercial customers
- Ensuring efficient product delivery and providing excellent customer service
- Assist with training and developing other AutoZoners, including drivers and other commercial specialists.
- Manage commercial accounts, including processing orders, handling returns, and reconciling accounts.
Commercial Driver/ Sales Representative
Autozone
Peoria & Flagstaff, AZ
05.2024 - 08.2025
- Maintaining accurate records of deliveries and other relevant activities.
- Responsible for safely and efficiently delivering automotive parts to commercial customers
- Providing customer service to commercial clients and potentially assisting with in-store customers.
- Providing excellent customer service and driving sales through customer interaction and product knowledge
- Operating cash registers, processing transactions accurately, and adhering to established cash handling procedures.
- Ensuring merchandise is properly displayed and stocked according to company standards.
Stock Associate
Hollister
Glendale, AZ
06.2023 - 05.2024
- Maintaining the flow of merchandise within the store and ensuring the sales floor is well-stocked and organized
- Stock associates ensure that new merchandise is unpacked, sorted, and placed on the sales floor efficiently
- While primarily focused on stock, they may also assist customers in finding items, answering questions, and potentially working the register.
Education
Bachelor of Business Administration - Business Administration
Northern Arizona University
Flagstaff05-2027
Skills
- Warranty claims process management
- Parts Expert
- Retail Management
- Computer skills
- Customer service
- Marketing
Certification
Marketing, Sales Retail
Timeline
Service Advisor
Big Brand Tire & Service
09.2025 - Current
Commercial Specialist (Assistant Manager)
Autozone
05.2024 - 08.2025
Commercial Driver/ Sales Representative
Autozone
05.2024 - 08.2025
Stock Associate
Hollister
06.2023 - 05.2024
Bachelor of Business Administration - Business Administration
Northern Arizona University