Summary
Overview
Work History
Education
Skills
LANGUAGES
Awards
Timeline
Generic

Kayrene Yoder

Casa Grande

Summary

I provide excellent rapport, I listen and hear what our customers have to say.

I provide solutions and make sure they have the information to help achieve the best outcomes.

Overview

8
8
years of professional experience

Work History

Teller/Lead Teller/Supervisor

Wells Fargo, Casa Grande
10.2013 - 02.2017
  • Duties:
  • Customer Service
  • S.H.I.N.E.- (Smile, Hand Shake, Introduce, Name, Eye Contact)
  • Opening and closing Branch
  • Handling complaints (any)
  • Leading by Example
  • Responsible for all tellers
  • Guiding co workers to success
  • Listening skills
  • Cash Handling
  • Ordering cash and supplies needed
  • Responsibility of keys/codes
  • Over writing transactions

Correctional Officer

Red Rock Correctional Center
02.2017 - 04.2019
  • Duties:
  • Safety for my staff members, myself, and inmates
  • Providing security for 8 hours to 12 hours a day or more
  • Managing Units with 120 inmates at a time
  • Managing Resyards with 800 inmates
  • Being aware of my surrounding at all times
  • Paying attention to every Detail.
  • Report writing-
  • Holding the inmates accountable when in the wrong

Senior Service Specialist

Vantage West Credit Union
05.2019 - 07.2021
  • Processed and verified customer transactions, including deposits, withdrawals, and loan payments
  • Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner
  • Assisted customers with opening new accounts, explaining account features and benefits
  • Performed daily reconciliation of cash drawer to ensure accuracy of transactions
  • Identified opportunities to cross-sell banking products and services to customers
  • Collaborated with team members to meet branch sales goals on a monthly basis
  • Conducted financial analysis for loan applications, assessing creditworthiness and risk factors
  • Developed strong relationships with clients through regular communication and personalized service
  • Educated customers on various investment options such as certificates of deposit (CDs) or money market accounts (MMAs)
  • Assessed client needs and recommended appropriate financial solutions based on their goals and risk tolerance levels
  • Participated in ongoing training programs to stay updated on industry trends, product knowledge, and banking regulations
  • Adhered to regulatory compliance guidelines while processing transactions to ensure the security of customer information
  • Trained new employees on bank policies, procedures, systems usage, and best practices
  • Mentored junior staff members to enhance their product knowledge and sales skills
  • Investigated and resolved customer complaints or issues related to account discrepancies

Education

Certificate - Criminal Justice

Carrington College
Mesa
05.2017

Skills

  • Customer Service
  • Leadership/ Team work
  • Listening Skills
  • Making tough decisions
  • Handling difficult situations
  • Report writing
  • Training / Coaching

LANGUAGES

English

Awards

Certificates, Acknowledgment from staff and High Racks, Gift Cards, Lunch with the bosses, Concert tickets

Timeline

Senior Service Specialist

Vantage West Credit Union
05.2019 - 07.2021

Correctional Officer

Red Rock Correctional Center
02.2017 - 04.2019

Teller/Lead Teller/Supervisor

Wells Fargo, Casa Grande
10.2013 - 02.2017

Certificate - Criminal Justice

Carrington College

Similar Profiles

CREATE PROFILE
Kayrene Yoder