Kayrene Yoder
Casa Grande
Summary
I provide excellent rapport, I listen and hear what our customers have to say.
I provide solutions and make sure they have the information to help achieve the best outcomes.
Overview
8
8
years of professional experience
Work History
Teller/Lead Teller/Supervisor
Wells Fargo, Casa Grande
Casa Grande
10.2013 - 02.2017
- Duties:
- Customer Service
- S.H.I.N.E.- (Smile, Hand Shake, Introduce, Name, Eye Contact)
- Opening and closing Branch
- Handling complaints (any)
- Leading by Example
- Responsible for all tellers
- Guiding co workers to success
- Listening skills
- Cash Handling
- Ordering cash and supplies needed
- Responsibility of keys/codes
- Over writing transactions
Correctional Officer
Red Rock Correctional Center
02.2017 - 04.2019
- Duties:
- Safety for my staff members, myself, and inmates
- Providing security for 8 hours to 12 hours a day or more
- Managing Units with 120 inmates at a time
- Managing Resyards with 800 inmates
- Being aware of my surrounding at all times
- Paying attention to every Detail.
- Report writing-
- Holding the inmates accountable when in the wrong
Senior Service Specialist
Vantage West Credit Union
Casa Grande, AZ
05.2019 - 07.2021
- Processed and verified customer transactions, including deposits, withdrawals, and loan payments
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner
- Assisted customers with opening new accounts, explaining account features and benefits
- Performed daily reconciliation of cash drawer to ensure accuracy of transactions
- Identified opportunities to cross-sell banking products and services to customers
- Collaborated with team members to meet branch sales goals on a monthly basis
- Conducted financial analysis for loan applications, assessing creditworthiness and risk factors
- Developed strong relationships with clients through regular communication and personalized service
- Educated customers on various investment options such as certificates of deposit (CDs) or money market accounts (MMAs)
- Assessed client needs and recommended appropriate financial solutions based on their goals and risk tolerance levels
- Participated in ongoing training programs to stay updated on industry trends, product knowledge, and banking regulations
- Adhered to regulatory compliance guidelines while processing transactions to ensure the security of customer information
- Trained new employees on bank policies, procedures, systems usage, and best practices
- Mentored junior staff members to enhance their product knowledge and sales skills
- Investigated and resolved customer complaints or issues related to account discrepancies
Education
Certificate - Criminal Justice
Carrington College
Mesa05.2017
Skills
- Customer Service
- Leadership/ Team work
- Listening Skills
- Making tough decisions
- Handling difficult situations
- Report writing
- Training / Coaching
LANGUAGES
English
Awards
Certificates, Acknowledgment from staff and High Racks, Gift Cards, Lunch with the bosses, Concert tickets
Timeline
Senior Service Specialist
Vantage West Credit Union
05.2019 - 07.2021
Correctional Officer
Red Rock Correctional Center
02.2017 - 04.2019
Teller/Lead Teller/Supervisor
Wells Fargo, Casa Grande
10.2013 - 02.2017
Certificate - Criminal Justice
Carrington College