Keaszhia Hendrix
Glendale
Summary
I want to work for a reputable company, and become an assets by utilizing the skills and knowledge I have to offer. Skilled in areas that require human interaction and common knowledge of human behavior.
Overview
6
6
years of professional experience
Work History
CNA
North Mountain Rehabilitation Center
01.2023 - 11.2023
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted patients with daily living activities, promoting independence and dignity.
- Transported patients between rooms and appointments.
- Documented patient information and care activities in electronic health record.
Direct Support Professional
Arizona Mentor
04.2018 - 12.2022
- Ensured a safe and comfortable living environment for clients through regular housekeeping tasks and proactive maintenance reporting.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Developed rapport to create safe and trusting environment for care.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention.
- Managed medications for clients, ensuring proper dosages were taken on schedule and any side effects were promptly reported to healthcare professionals.
Customer Service Representative
PSCU
06.2021 - 03.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Educated customers about billing, payment processing and support policies and procedures.
- Processed debit and credit card and electronic check payments.
- Maintained a thorough knowledge of products and services to provide accurate information to customers.
Education
CNA - Nursing
Star Canyon Nursing School
Phoenix, AZ06.2023
Diploma - General studies
Humanities And Science High School - Tempe
Tempe, AZ05.2013
Skills
- Compassionate Communication
- Complex Problem-Solving
- Basic Life Support
- Professionalism
- Multitasking Abilities
- Adaptability and Flexibility
Timeline
CNA
North Mountain Rehabilitation Center
01.2023 - 11.2023
Customer Service Representative
PSCU
06.2021 - 03.2022
Direct Support Professional
Arizona Mentor
04.2018 - 12.2022
CNA - Nursing
Star Canyon Nursing School
Diploma - General studies
Humanities And Science High School - Tempe
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