Keegan Woods

• Tracked progress towards organizational goals through regular evaluations.
• Provided guidance on clinical coding practices to ensure accurate reimbursement from payers.
• Created and maintained electronic record management (EMR) systems to store data and develop reports.
• Consulted with clinicians to formulate effective business strategies.
• Developed work schedules and staff assignments based on workload and resources.
• Ensured compliance with OSHA and HIPAA regulations across all operations.
• Oversaw recruitment efforts, providing comprehensive onboarding training for new employees.
• Communicated with patients compassionately while safeguarding medical confidentiality.
• Resolved billing issues promptly to maintain positive relationships with patients.
• Developed and implemented practice policies and procedures to ensure compliance with applicable laws and regulations.
• Motivated staff by offering direction and providing constructive feedback.
• Explained policies, procedures and services to patients.

• Collaborated with clinical and administrative staff to meet patient needs.
• Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
• Compiled information from patients and caregivers or family members to identify care concerns.
• Implemented patient care coordination programs aimed at improving patient health outcomes.
• Stayed current on community-based resources and services useful to patients.
• Initiated application processes to add patients to assistance programs at bedside and followed through until completion.
• Accessed programs and set up correct payment strategies based on patient means and needs.
• Facilitated coordination between primary care physician and specialists to ensure continuity of care.
• Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
• Provided emotional support and counseling to patients during difficult times.
• Explained policies, procedures and services to patients.
• Counseled patients on potential financial liabilities and payment requirements.
• Instructed patients on policies and required actions for different types of appointments and procedures.
• Provided compassionate support to patients and their families.
• Assisted physicians in performing various procedures related to patient care needs.
• Organized timely and accurate referrals to help patients obtain health care services and access available resources.
• Maintained comprehensive patient records, ensuring accuracy and confidentiality.
• Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
• Monitored patients' vital signs including temperature, blood pressure, pulse rate, respiration rate, height, weight.
• Coordinated care plans for patients by collaborating closely with healthcare professionals and specialists.
• Assisted patients in understanding their care plans and healthcare options.
• Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
• Drafted educational brochures and informative newsletters for patients and staff.
• Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
• Responded promptly to any emergency situations that arose within the facility.
• Educated patients on proper nutrition guidelines to promote healthy lifestyle habits.
• Processed patient intake information and updated medical records prior to treatment.
• Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
• Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
• Scheduled appointments for patients and coordinated follow-up visits as needed.
• Oversaw the inventory of patient care supplies, ensuring availability and cost-effectiveness.
• Demonstrated flexibility during changes to patient care practice.
• Received patient inquiries or complaints and directed to appropriate medical staff members.
• Coordinated with insurance companies to confirm patient coverage and process claims.
• Received and routed care team messages and documents to appropriate staff.
• Tracked patient outcomes and prepared reports for healthcare providers.
• Assessed patient's need for additional resources such as home health aides or durable medical equipment suppliers in order to provide appropriate level of care.
• Verified patients' insurance and payment methods during admissions or check-in processes.
• Compiled and maintained medical charts and reports in complex digital databases.
• Completed day-to-day duties accurately and efficiently.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

I also assisted with the inventory and ordering of apothecary supplies.

Was responsible for vitamin infusion supplies and IV medication inventory.

Ran the office Heart Smart program; was responsible for administering Heart Smart testing to patients properly and efficiently. Which included EKG and carotid ultrasound imaging. Lastly, I was responsible for retrieving findings and getting results to physicians in a timely manner.

I was responsible for contacting patients regarding billing and collections.

I was responsible for hiring and training new employees, as well as putting together a Medical Assistant Policy and Procedure Manual.