Keeley Derrick
Bullhead City
Summary
Experienced Medical Records and Referral Coordinator specializing in claims processing and patient communication. Proven track record in implementing effective management strategies that enhance patient and family relationships. Dedicated to ensuring timely and efficient patient care delivery.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical records/Referral Coordinator
Tiny Tots Pediatrics
Bullhead City
04.2025 - Current
- Collaborated with insurance companies to verify coverage and authorization for referrals.
- Reviewed demographic, clinical, and insurance information prior to sending to referred specialists.
- Resolved inquiries from patients and specialists regarding referrals and services.
- Managed patient service inquiries and processed payments in office.
- Maintained accurate records of referrals, including contact details and follow-up activities.
- Coordinated referrals with specialists to ensure timely patient access to care.
Lead Preschool Teacher
Desert Star Preschool
Ft Mohave
01.2023 - 04.2025
- Implemented classroom management strategies that promoted positive behavior and effective learning environments.
- Collaborated with parents to provide updates on children's progress and address any concerns or questions.
- Facilitated group activities to encourage social skills and teamwork among preschoolers.
- Established safety protocols for indoor and outdoor activities to ensure children's well-being.
- Ensured compliance with all state regulations related to preschool education standards.
- Organized and maintained a safe learning environment for children, including supervision of indoor and outdoor playtime.
- Planned and implemented developmentally appropriate activities to meet the physical, emotional, intellectual and social needs of children.
- Attended professional development workshops to stay current on best practices in early childhood education.
Teacher
Desert Star Academy
Ft Mohave
07.2021 - 01.2023
- Implemented effective classroom management strategies to promote a positive learning environment.
- Conducted regular assessments to monitor student progress and adapt instruction accordingly.
- Created a welcoming classroom atmosphere that supported emotional and social development.
- Maintained accurate records of student attendance and performance for reporting purposes.
- Provided individualized support to students needing additional assistance in academic areas.
- Maintained a safe and orderly learning environment for all students.
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Developed and implemented lesson plans based on curriculum objectives.
Legal Secretary
Mohave Law
Bullhead City
01.2020 - 06.2020
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Maintained attorney calendars by keeping track of appointments, meetings and conferences.
- Coordinated and scheduled meetings and telephone conferences.
- Processed and distributed invoices to bill clients.
- Organized case files by creating and maintaining document filing systems for easy retrieval of information.
- Assisted in maintaining department attorney personnel files with utmost confidentiality.
- Received and disbursed incoming mail.
- Photocopied all correspondence, documents and other printed materials.
- Greeted visitors to the office in a professional manner while providing support to attorneys as needed.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Arranged case files and maintained records and notebooks.
Office Manager
Derrick Windows and Doors
Bullhead City
04.2017 - 09.2019
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Coded and entered daily invoices with in-house accounting software.
Customer Service Representative
Motor Vehicle Department
Bullhead City
09.2015 - 06.2016
- Assisted customers with order processing and ensured accurate entry of information into the system.
- Managed customer inquiries efficiently, providing timely and effective responses to enhance satisfaction.
- Resolved complaints by actively listening to customer concerns and implementing suitable solutions.
- Ensured service quality by adhering to established protocols and continuously seeking improvement opportunities.
- Maintained composure during high-pressure situations, effectively addressing customer needs and concerns.
- Promoted a positive customer experience by fostering strong relationships and trust with clients.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Substitute Teacher
Bullhead City School District
Bullhead City
04.2013 - 06.2015
- Encouraged positive behavior among students through effective communication techniques.
- Provided classroom instruction outlined in teacher's lesson plans.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Provided instruction and guidance to students in the absence of a regular teacher.
- Promoted a safe and secure atmosphere within the classroom setting.
- Implemented school policies and procedures in the classroom.
- Monitored student progress throughout the day.
- Provided notes and reports on school day activities to primary teacher.
- Collaborated with other teachers to ensure student success.
- Organized lesson plans and activities for students.
- Participated in professional development programs related to education topics.
Floater/Assistant Biller
Desert Palms Medical Associates
Bullhead City
05.2011 - 07.2012
- Processed daily billing transactions while maintaining strict adherence to company policies.
- Resolved billing discrepancies by investigating issues and communicating with relevant departments.
- Communicated with clients to clarify billing inquiries and provide resolution for payment disputes.
- Supported senior billers in managing complex accounts to ensure high levels of client satisfaction.
- Created invoices and billing statements based on services rendered and client agreements.
- Maintained accurate records of customer invoices and billing information.
- Processed and reconciled accounts receivable transactions, including payments, credits, and adjustments.
Education
Some College (No Degree) - General
Mohave Community College
Kingman, AZSome College (No Degree) - General
Mt San Jacinto Community College
San Jacinto, CASkills
- Insurance verification and claims processing
- Referral coordination
- Medical record management
- Patient communication and relationship management
- Classroom management and lesson planning
- Child development and conflict resolution
- Parent communication
- Payment processing and record maintenance
- Time management and organizational skills
Certification
fingerprint clearance
Timeline
Medical records/Referral Coordinator
Tiny Tots Pediatrics
04.2025 - Current
Lead Preschool Teacher
Desert Star Preschool
01.2023 - 04.2025
Teacher
Desert Star Academy
07.2021 - 01.2023
Legal Secretary
Mohave Law
01.2020 - 06.2020
Office Manager
Derrick Windows and Doors
04.2017 - 09.2019
Customer Service Representative
Motor Vehicle Department
09.2015 - 06.2016
Substitute Teacher
Bullhead City School District
04.2013 - 06.2015
Floater/Assistant Biller
Desert Palms Medical Associates
05.2011 - 07.2012
Some College (No Degree) - General
Mohave Community College
Some College (No Degree) - General
Mt San Jacinto Community College