Keianna Gerdes
Phoenix
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
Work History
General Manager
Dominos Pizza
Phoenix
09.2023 - Current
- Oversaw daily operations to ensure smooth service and quality standards.
- Managed staff scheduling to optimize labor efficiency and coverage.
- Implemented training programs for new employees on customer service protocols.
Warehouse Worker
XPO Logistics
Goodyear
08.2021 - 12.2021
- Organized inventory in designated areas for efficient access.
- Inspected shipments for damage and verified accuracy of orders.
- Maintained shipping documentation for compliance and record-keeping purposes.
- Assisted in training new clerks on shipping procedures and safety protocols.
- Ensured that all outgoing items were properly labeled with correct information such as destination addresses, weight limits.
- Generated and maintained records of shipments, such as bills of lading, invoices, orders, and other required documentation.
- Prepared outgoing parcels for shipment, including packing, sealing, labeling, and affixing postage.
Warehouse Worker
Fastenal
Phoenix
06.2018 - 01.2020
- Loaded and unloaded freight using forklifts
- Operated warehouse management systems for tracking inventory movements.
- Collaborated with team members to maintain a clean and safe workspace.
- Organized inventory in designated areas for efficient access.
- Conducted regular stock counts to ensure accurate inventory levels.
- Selected and packed customer orders accurately and promptly for shipment.
Education
Apollo High School
Glendale, AZSkills
- Customer service
- Oversight management
- Staff training
- Operational efficiency
- Effective communication
- Decision making
- Adaptability
- Customer experiences
Timeline
General Manager
Dominos Pizza
09.2023 - Current
Warehouse Worker
XPO Logistics
08.2021 - 12.2021
Warehouse Worker
Fastenal
06.2018 - 01.2020
Apollo High School