Keila Gutierrez
Phoenix,AZ
Summary
I am a compassionate Medical Assistant with strong skills in patient management and administrative support. I am able to manage patient interactions effectively while maintaining accurate health records and ensuring compliance with regulations. Committed to enhancing patient care through meticulous preparation and communication.
Offering detail-oriented approach and commitment to patient care, eager to learn and develop in medical environment. I have an understanding of medical terminology and electronic health records, with readiness to quickly acquire additional knowledge. Ready to use and develop skills in patient interaction and administrative support in medical assistance role.
I understand professionalism in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments while supporting medical staff and patients effectively.
I would also consider myself a highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizing workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Medical Assistant
Advanced Foot and Ankle Specialists
Chandler, AZ
07.2025 - Current
- Assisted with patient intake and documentation for seamless appointment scheduling.
- Managed inventory of medical supplies, ensuring adequate availability for daily operations.
- Supported physicians during examinations by preparing instruments and maintaining sterile environments.
- Educated patients on post-operative care and provided instruction on prescribed treatments.
- Assisted in patient intake and medical history documentation.
- Managed appointment scheduling and coordinated with healthcare providers.
- Supported patient care through preparation of examination rooms and equipment.
- Maintained accurate electronic health records and ensured compliance with regulations.
- Facilitated communication between patients and medical staff to enhance service delivery.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Taught patients about medications, procedures, and care plan instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
Medical Assistant/Receptionist
Eulano Foot & Ankle
Scottsdale, AZ
10.2024 - 11.2025
- Assisted patients with scheduling appointments and managing inquiries effectively.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Enhanced office productivity by handling high volume of callers per day.
- Assisted with medical procedures as needed, ensuring a smooth flow of daily operations in the clinic.
- Coordinated referral processes, effectively liaising between patients, providers, and specialists for seamless care transitions.
- Maintained a clean and organized reception area, contributing to a professional, efficient, and welcoming environment for patients and visitors.
Cashier
Walmart
Laveen, AZ
04.2024 - 10.2024
- Processed customer transactions efficiently using POS systems.
- Trained new cashiers on procedures, enhancing team productivity and service quality.
- Resolved customer complaints effectively, promoting positive store reputation.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma -
Cesar Chavez High School
Laveen, AZ05.2024
Certified Medical Assistant -
Stepful
01.2025
Skills
- HIPAA compliance
- Clinical documentation
- Patient-focused care
- Professionalism and ethics
- Equipment sterilization
- Medical office administration
- Complex Problem-solving
- Patient relations
- Companionship and emotional support
Certification
- CCMA - Certified Clinical Medical Assistant
Languages
Spanish
Professional Working
Timeline
Medical Assistant
Advanced Foot and Ankle Specialists
07.2025 - Current
Medical Assistant/Receptionist
Eulano Foot & Ankle
10.2024 - 11.2025
Cashier
Walmart
04.2024 - 10.2024
High School Diploma -
Cesar Chavez High School
Certified Medical Assistant -
Stepful