Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Keith Campbell

Surprise

Summary

Dynamic Assistant Manager with a proven track record at Ahi Poke, excelling in customer service and staff supervision. Adept at problem-solving and data analysis, I successfully enhanced operational efficiency and team performance. Committed to fostering a motivated work environment while ensuring compliance with safety regulations and achieving business goals.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Ahi Poke
Surprise
10.2024 - Current
  • Manage shift operations, ensuring customer satisfaction and staff coordination
  • Oversee inventory, cash handling, and store procedures for efficiency.
  • Managed customer service inquiries and complaints in a timely manner.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Resolved conflicts between team members in an effective manner.
  • Ensured compliance with safety regulations and company policies.
  • Communicated regularly with customers to gain insights into their needs.
  • Created reports on sales trends, inventory levels, and financial data.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Supervised daily operations including scheduling shifts, assigning duties.

Shift Lead

Dutch Bros
Tolleson
10.2023 - 11.2024
  • Created staffing schedules and audited team performance through goal setting
  • Managed cash transactions, customer relations, and quality control
  • Provided guidance and support to other team members as needed.
  • Performed administrative tasks including filing documents, data entry.
  • Utilized problem solving skills to resolve conflicts between customers and employees.

Server, Expo, Server Captain

Lumberyard Brewing Company
Flagstaff
04.2021 - 07.2023
  • Promoted to Server Captain, responsible for training and managing staff
  • Ensured smooth service in a fast-paced environment, optimizing workflow
  • Assisted in training new servers.
  • Accurately recorded orders on cash register and point-of-sale system.

BSW Intern

Department of Child Safety (DCS)
Flagstaff
08.2022 - 12.2022
  • Conducted data entry and case documentation, ensuring accuracy across court, and internal records.
  • Shadowed Team Decision-Making meetings to develop strategies for child welfare cases
  • Assisted in child travel coordination and placements for independent living programs
  • Assessed potential risks associated with clients' living environments.

Server, QA

Chili's
Flagstaff
12.2021 - 03.2022
  • Provided excellent customer service and ensured order accuracy
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Handled money transactions accurately while following company procedures for handling cash payments.

Host, Busser, Server, Expo

Applebee's
Glendale
10.2017 - 07.2018
  • Maintained restaurant flow, assisted guests, and expedited orders
  • Provided excellent customer service by anticipating customer needs.
  • Managed dining room layout to maximize efficiency of staff members.
  • Ensured compliance with health and safety regulations within the restaurant.

Education

Bachelor of Science - Social Work

Northern Arizona University
Flagstaff, AZ
12.2022

Skills

  • Data Entry
  • Note Taking
  • Customer Service
  • Problem Solving
  • Auditing
  • Data Collection
  • Strong multitasking
  • Time Management
  • Staff supervision
  • Task Delegation
  • Project coordination
  • Risk management
  • Adaptable
  • Team Motivation
  • Coaching Performance

Volunteer Experience

  • High Country Humane, Flagstaff, AZ, Fostered and cared for puppies for two weeks, assisting in the adoption process
  • Camp Civitan, Williams, AZ, 2018-10, 2019-03, Built a stage for camp performances and organized recreational activities for campers
  • Community Street Clean-Ups, Flagstaff, AZ, 2018, 2019, Led neighborhood clean-up and recycling efforts as part of a fraternity-sponsored initiative
  • Sunshine Rescue Mission, Phoenix, AZ, 2017-03, Assisted in meal preparation and distribution for individuals experiencing homelessness

Timeline

Assistant Manager

Ahi Poke
10.2024 - Current

Shift Lead

Dutch Bros
10.2023 - 11.2024

BSW Intern

Department of Child Safety (DCS)
08.2022 - 12.2022

Server, QA

Chili's
12.2021 - 03.2022

Server, Expo, Server Captain

Lumberyard Brewing Company
04.2021 - 07.2023

Host, Busser, Server, Expo

Applebee's
10.2017 - 07.2018

Bachelor of Science - Social Work

Northern Arizona University

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Keith Campbell