Keith Villarreal
Phoenix
Summary
Tenacious Customer Service Technician with a proven track record at Southwest Gas, excelling in problem-solving and emergency response. Pridefully known for effective communication, ensuring safe and reliable service. Driven to learn and continually expand knowledge in the natural gas industry. Does not meet standards, strives in the every day to exceed standards. Incorporates feed back from supervision to self improve any chance available.
Overview
10
10
years of professional experience
Work History
Customer Service Technician
Southwest Gas
11.2022 - Current
- Delivered exceptional customer service through clear communication and answering any questions or concerns.
- Utilized strong problem-solving skills to identify the root cause of problems quickly and efficiently find and implement solutions.
- Demonstrated exceptional attention to detail when documenting customer interactions and troubleshooting steps taken, leading to more efficient resolutions for future work orders.
- Responded to emergency type situations in an effective manner to provide exceptional and effective support.
- Implemented and follow current procedures and command system to protect people and property.
- Provide safe and reliable natural gas to customers by following current safety installation requirements.
Lead Bartender
P.F. Chang's Bistro
12.2016 - 11.2022
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Calculated and accurately distributed shared team cash tips between multiple positions with the company.
- Possessed key card to alter financial details on point of sale operating systems.
General Laborer
Aquatic Creations
05.2015 - 01.2016
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Assisted team members with tasks that require group effort.
- Maintained and operated company vehicles including heavy duty trucks.
- Trenched and installed piping for water features.
Education
No Degree - Business
University of Arizona
Tucson, AZ05-2019
No Degree - Business
Maricopa Community Colleges, Paradise Valley Community College
Phoenix, AZ05-2016
High School Diploma -
Boulder Creek High School
Phoenix, AZ06-2015
Skills
- Documentation and reporting
- Equipment installation
- Emergency response
- Reliability
- Calm and professional under pressure
- Excellent communication
- Computer skills
- Time management
- Customer service
- Problem-solving skills
Timeline
Customer Service Technician
Southwest Gas
11.2022 - Current
Lead Bartender
P.F. Chang's Bistro
12.2016 - 11.2022
General Laborer
Aquatic Creations
05.2015 - 01.2016
No Degree - Business
University of Arizona
No Degree - Business
Maricopa Community Colleges, Paradise Valley Community College
High School Diploma -
Boulder Creek High School
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